Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
Frill vs Hatz AI
A side-by-side editorial comparison of Frill and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
Frill vs Hatz AI: at a glance
| Feature | Frill | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 2.5 | 7.5 |
| Sparks · 30d | 0 | 2 |
| Top themes | feedback-management, ai-intake, mcp, chrome-extension | msp, ai-agents, automation, governance |
| Last editorial update | 11d ago | 1d ago |
| Website | Visit → | — |
What is Frill?
Frill wants to read your support tickets so nobody has to file ideas by hand.
Frill's recent work takes the feedback board to where conversations already happen: an MCP server on every plan for retrieval, a Chrome extension with AI summaries for capture, and assignees inside the board. The newest item, AI Inbox, is announced but not shipped; it would watch support tickets, Slack threads and sales calls, pull out feature requests and bugs, and merge duplicates into existing ideas.
What is Hatz AI?
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
Frill vs Hatz AI: editorial side-by-side
Frill
2.5SUPPORT
Frill wants to read your support tickets so nobody has to file ideas by hand.
◆ Current state
Frill's recent work takes the feedback board to where conversations already happen: an MCP server on every plan for retrieval, a Chrome extension with AI summaries for capture, and assignees inside the board. The newest item, AI Inbox, is announced but not shipped; it would watch support tickets, Slack threads and sales calls, pull out feature requests and bugs, and merge duplicates into existing ideas.
◆ Where it's heading
Each release removes a manual step between a customer saying something and an idea existing in Frill. The extension made capture one click; AI Inbox would make it zero clicks, with Frill reading the channels itself. The board is becoming the store that agents fill and query, and less the place people visit.
◆ Prediction
Expect AI Inbox to open to early teams with a short list of named sources, likely the help desks and Slack already referenced across these notes; how it is priced, given MCP shipped on every plan, is the open question.
Hatz AI
7.5SUPPORT
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
◆ Current state
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
◆ Where it's heading
Hatz is moving from a model picker with workflows to an agent runtime that MSPs govern. The November 6 gateway put outside coding agents under Hatz controls; Hatz 2.0 makes its own chat an agent, with approvals, credentials handling and billing visibility for the MSP layer.
◆ Prediction
Expect the next releases to give MSP admins finer controls over agent runs, such as per-role approval policies, browser site limits and credit caps for automations.
Alternatives to Frill and Hatz AI
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Frill or Hatz AI.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Frill alternatives → · See all Hatz AI alternatives →
Recent activity from Frill and Hatz AI
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoHatz AISubscription Overview, Claude Fable 5.2, Gemini 4 Carbon, Activate Updates
- 2d agoHatz AIMajor Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault ⚡
- 8d agoHatz AIHatz Spaces, AI Gateway, Per-User Usage Reporting, Draw.io File Support ⚡
- 11d agoFrillAI Inbox announced: auto-extract ideas from tickets and Slack
- 15d agoHatz AIHatz Skills, Google Calendar & Slack Integrations, GPT-6.1 Terra, Reflection Beam
- 22d agoHatz AIDecide Steps in Workflows, Response Feedback in Chats, IT Glue Integration, Password-Protected Artifact Links, Shadow AI Scan Reports & More
- 29d agoHatz AINew Left-Hand Navigation, Claude Haiku 5.5, Gemini 4 Argon, Model Catalog Maintenance, Compact Tool Calls in Chat
- 1mo agoFrillAssign Ideas to Teammates
- 3mo agoFrillFrill Chrome Extension is here!
- 3mo agoFrillIntroducing the new Frill MCP! ⚡
- 4mo agoFrillPublic npm SDK, Chrome extension, and MCP beta
- 6mo agoFrillBoost Until scheduling and announcement preview controls
Frequently asked questions
What is the difference between Frill and Hatz AI?
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 2.5), with 2 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Frill better than Hatz AI?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 2.5), with 2 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Frill?
Top Frill alternatives in Support are ranked by recent ship velocity. Browse the "Frill alternatives" section above for the current picks, or visit /alternatives/frill for the full list with editorial commentary on each.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.