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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Alternatives · customer support software
Hatz AI alternatives
The best Hatz AI alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Hatz AI? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Hatz AI shipped 2 meaningful updates in the last 30 days and carries a velocity score of 7.5 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Hatz AI
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
Velocity 7.5 · Last update 1d ago
Top 12 alternatives to Hatz AI
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
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ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions
Hatz AI vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Hatz AI (baseline) | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-aidata-residency | — |
The 12 best Hatz AI alternatives, in depth
1. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Hatz AI's 2, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Twilio focuses on voice ai, messaging and caller trust.
Twilio has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
2. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Over the last 30 days Spiceworks shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Spiceworks trajectory → · Compare Hatz AI vs Spiceworks →
3. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Over the last 30 days DoneDone shipped 0 meaningful updates vs Hatz AI's 2, most recently “Custom Fields are live! 🎉”. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, DoneDone focuses on help desk, task management and text editor.
DoneDone has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
4. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Over the last 30 days Xurrent shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Xurrent focuses on itsm, ai agents and email security.
Xurrent has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
5. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Over the last 30 days LiveAgent shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full LiveAgent trajectory → · Compare Hatz AI vs LiveAgent →
6. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Over the last 30 days Chatway shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Chatway focuses on live chat, helpdesk and ticketing.
Chatway has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
7. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Over the last 30 days HelpCenter.io shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full HelpCenter.io trajectory → · Compare Hatz AI vs HelpCenter.io →
8. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Over the last 30 days Live Helper Chat shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Live Helper Chat trajectory → · Compare Hatz AI vs Live Helper Chat →
9. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Over the last 30 days Formbricks shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Formbricks focuses on surveys, data retention and self hosted.
Formbricks has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Formbricks trajectory → · Compare Hatz AI vs Formbricks →
10. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Over the last 30 days Discourse shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, Discourse focuses on monthly release train, security patches and self hosted.
Discourse has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Discourse trajectory → · Compare Hatz AI vs Discourse →
11. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Over the last 30 days ManageEngine ServiceDesk Plus shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions.
Over the last 30 days ManageEngine ServiceDesk Plus shipped 0 meaningful updates vs Hatz AI's 2. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai agents and automation, ManageEngine ServiceDesk Plus focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Hatz AI?
The top Hatz AI alternatives we currently track in customer support software are Twilio, Spiceworks, DoneDone, Xurrent, LiveAgent, ranked by recent ship velocity.
How is this list of Hatz AI alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Hatz AI directly with one of these alternatives?
Yes — every card has a "Compare with Hatz AI" link to a side-by-side /compare page.