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DoneDone

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Velocity5.0

Shared inbox and issue tracker for customer support and project teams.

www.donedone.com ↗

DoneDone's editor gets tables, spreadsheet paste and text colors.

help desktask managementtext editoremailusability
◆Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.

◆Recent moves

  1. 15h ago

    Tables and More Formatting Options in the Text Editor

    The editor gains tables, paste from Sheets or Excel, text sizes, colors, highlighting and strikethrough. It continues the autumn's polish of everyday actions after the summer's automations and custom fields.

  2. 11d ago

    Improved: More Control Over Scheduled Tasks

    Scheduled tasks get a list view, per-occurrence editing, Google Calendar-style delete choices and a link from each task back to its schedule. It continues the run of polish on everyday features.

  3. 21d ago

    Small Improvements to Checklists and Replies

    Bulk checklist entry and formatting-preserving replies take friction out of two daily actions. It continues the polish phase that followed the automations and custom-fields launches.

  4. 1mo ago

    New: Use One Email Connection Across Multiple Mailboxes

    One email connection can now feed multiple Mailboxes without using extra connection slots, with incoming mail going to the first Mailbox whose filters accept it, ordered by drag and drop. It builds directly on September's allow and block lists, turning a single inbound address into a filter-based router.

  5. 1mo ago

    Updated Email Filters!

    Email filtering for direct mailbox connections gains explicit allow and block list controls — specific email addresses, domains, or pattern filters. This completes a missing piece for teams using DoneDone as a shared support inbox: previously, unwanted senders could only be handled manually. The allow-list mode (only accept emails from approved domains) opens up internal-only helpdesk use cases.

  6. 2mo ago

    Custom Fields are live! 🎉

    ⚡ SPARK

    Custom fields ship for DoneDone, adding 10 field types: text, email, phone, URL, number variants (currency, percentage, custom-labeled), date, checkbox, and dropdown. This is the most structurally significant addition in the current batch — before this, teams had no way to attach domain-specific metadata to tasks, which was a hard limit on DoneDone's applicability to verticals with structured tracking requirements.