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DoneDone

SUPPORT
Velocity6.3

Shared inbox and issue tracker for customer support and project teams.

www.donedone.com ↗

DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.

project-managementhelpdesktask-trackingcustom-fieldsworkflow-automation
◆Current state
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
◆Where it's heading
DoneDone is building toward a more configurable platform, moving away from opinionated simplicity toward flexible data models and process automation. Custom fields and workflow automations together form the foundation of a structured work management tool that teams can mold to their own processes. The direction is clear: make DoneDone adaptable enough to compete with more complex tools without requiring that complexity upfront.
◆Prediction
Custom fields will likely expand with automation triggers (e.g., automate based on field value, not just status), and the email-to-task intake may gain routing rules or field-mapping capabilities to make incoming requests more organized from the start.

◆Recent moves

  1. 7d ago

    Custom Fields are live! 🎉

    ⚡ SPARK

    Custom fields launch is the structural pivot in DoneDone's recent roadmap — teams can now attach typed data (text, number, currency, date, dropdown, etc.) directly to tasks, making DoneDone fit domain-specific workflows rather than forcing teams to adapt to its defaults.

  2. 23d ago

    Create Project Tasks from Email!

    Email-to-task intake gives DoneDone a standard helpdesk channel — forward emails to a project-specific address and they land as tasks with preset status, priority, assignee, and tags. Fits DoneDone's positioning as both a project tracker and a lightweight support tool.

  3. 1mo ago

    New: Workflow Automations!

    Workflow automations land in a minimal first form: trigger on status change, then set a due date or attach a checklist template. The scope is narrow but establishes the automation engine that will likely expand alongside the newly launched custom fields.

  4. 1mo ago

    Include tags in CSV exports!

    Tags now appear in CSV exports — a data completeness gap closed after a customer request, with no structural impact.

  5. 1mo ago

    Checklist Templates just got a little easier to manage.

    Checklist template items can now be drag-reordered — a small UX improvement to an existing feature, driven by customer feedback.

  6. 3mo ago

    Kanban Collapse Columns

    Kanban column collapse is a board management convenience that reduces visual noise for teams with many workflow stages; part of DoneDone's ongoing effort to make its kanban view more practical for real project workflows.