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Chatway

SUPPORT
Velocity5.0

Live chat widget and customer messaging tool for websites

chatway.app ↗

Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.

live chathelpdeskticketingomnichannel inboxsupport automation
◆Current state
Chatway is a live-chat and AI support inbox spanning WhatsApp, email, social channels and a hosted chat page. The new Ticket Center lets teams create tickets, link conversations to them and set status, priority, category and assignee, with internal notes and filters. Recent weeks added routing and load balancing, n8n and GA4 integrations, and message reactions.
◆Where it's heading
Releases land about weekly and each one fills a gap between a chat widget and a helpdesk: routing in early November, ticketing now. The direction is a small-team support desk that covers chat, email and messaging without a second tool.
◆Prediction
Expect ticket-level features next, such as SLAs, ticket automations or reporting, built on the routing and Automations already shipped.

◆Recent moves

  1. 2d ago

    Organize support requests with the new Ticket Center

    Tickets with status, priority, assignee and linked conversations let a team track an issue past the end of a chat. Together with last week's routing, it moves Chatway from a chat widget toward a helpdesk.

    View source ↗
  2. 4d ago

    Message reactions for customer messages

    Emoji reactions for agents and visitors are a small conversational nicety, off by default behind a widget setting. It polishes the chat surface without changing what the inbox can do.

    View source ↗
  3. 5d ago

    Share your widget with a hosted Chat page

    A hosted chat page per widget lets businesses take conversations from social profiles, QR codes or email without a website install. It adds another customer entry point, gated to Business and Plus plans.

    View source ↗
  4. 12d ago

    Smart chat routing and load balancing

    Round-robin and least-busy routing per inbox, tied into Automations, is the clearest sign Chatway is building for multi-agent support teams. It follows September's teams feature and earlier reply-based routing.

    View source ↗
  5. 17d ago

    Connect Chatway to 2,000+ apps with n8n

    A Chatway-maintained n8n node with auto-managed webhooks turns August's raw webhooks into point-and-click workflows across thousands of apps. It is the automation exit point that complements the MCP connector.

    View source ↗
  6. 18d ago

    Track Chatway conversions with GA4 and Google Ads

    GA4 event tracking and Google Ads conversions let marketers count chat opens and first messages as conversions. It positions the widget as a measurable sales channel, not only a support tool.

    View source ↗