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Hatz AI

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Velocity6.3

Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases

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◆Current state
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
◆Where it's heading
Hatz Activate is the strategic move: a Shadow AI scanning and customer activation workflow built into the admin dashboard turns Hatz from an AI chat platform into a managed AI deployment product for MSPs. Phone agents are becoming a first-class product with their own life cycle — self-service requests, drafts, silence controls, per-minute billing — suggesting Hatz is building toward a full voice AI service layer for MSP clients.
◆Prediction
Phone agent features will reach parity with the core chat/workflow surface within two or three releases — approval workflows, templates, and call analytics are the remaining gaps — while Activate will get deeper PSA integrations as MSPs begin using it for active client management rather than just prospecting.

◆Recent moves

  1. 12d ago

    Hatz Learn Resources, Claude Fable 5.1, GLM 5.3, Gemini 3.8 Flash, Activate Shadow AI and PSA Sync Improvements

    Three new frontier models (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3) land in the model selector alongside Hatz Learn getting a dedicated Resources tab with onboarding materials for both end users and MSP admins. Shadow AI scan deployment via Syncro and NinjaOne is simplified — a practical improvement for MSPs running fleet-scale deployments.

  2. 19d ago

    Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house

    ⚡ SPARK

    Tenant admins can now request phone agents directly — approval flows to MSP admins, who provision the number — removing MSP admin from being a bottleneck for every phone agent creation. Hatz Learn also moved in-house from TalentLMS, ending the split-login friction and making training a native part of the product. Both moves expand the autonomy of MSP clients within a governed structure.

  3. 26d ago

    Shared Integration Credentials, Gemini 3.7 Flash, DeepSeek V4 Pro 0813, Phone Agent Tools and Approved Callers

    Shared Integration Credentials lets an admin connect a tool once for the whole workspace with the key never exposed to individual users — an important enterprise security pattern for API key management across MSP-managed tenants. Phone agents gain live web look-ups and an approved-callers allowlist, adding two first-class safety controls alongside new capability.

  4. 1mo ago

    Attachment-Only Messages, Tenant Renaming, Invoices Over the API, Phone Agent Drafts and Silence Controls

    The Invoices API lets users pull billing data programmatically into AP systems — a basic enterprise integration most SaaS platforms take years to ship. Phone agents gain draft save/resume and configurable silence tolerance (30s to 5min). Taken together, these close operational gaps in both the admin and end-user surfaces.

  5. 1mo ago

    DeepSeek V4 Flash 0731, Self-Reporting Credit Usage, Phone Agent Pause/Reassign/Duplicate, Artifact Presentation Mode, Auto-Tool Selection Notice

    Phone agent admin capabilities expand with pause, duplicate, and reassign — tools for managing a fleet of agents across tenants rather than just configuring individual ones. Self-reporting credit usage via chat (no admin access needed) reduces operational overhead. Artifact fullscreen presentation mode is a minor but visible UX improvement for sharing outputs in client meetings.

  6. 1mo ago

    Hatz Activate: MSP AI deployment command center with Shadow AI scanning and PSA sync

    ⚡ SPARK

    Hatz Activate is a new MSP-facing command center for AI-as-a-service rollouts: Shadow AI scanning across client fleets, AI readiness assessments, use case generation, PSA sync for customer import, and a revenue calculator. This is not a chat feature — it's a separate product surface that turns Hatz into an MSP's operational tool for selling and deploying AI to clients.