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Hatz AI

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Velocity6.3

Hatz turns its MSP AI platform into an agent-composition and phone-automation system.

mspai-agentsphone-agentsworkflow-automationmodel-governancemulti-tenant
◆Current state
Hatz AI is an MSP-oriented AI workspace: a governed model selector plus agents, workflows, integrations, and AI phone agents, sold through managed-service-provider tenancy. Recent releases push hard on two fronts: making phone agents a real front-line call system (routing, warm transfer, caller memory, business hours, post-call workflows) and making agents composable inside workflows. Model breadth keeps expanding, with Sonnet 5 and seven new LLMs added to the selector.
◆Where it's heading
The direction is from a chat-with-models tool toward an automation platform where saved agents are reusable building blocks and phone agents replace human triage. Governance is a throughline: role-based model, integration, and tool controls, tenant templates, and usage budgets all deepen the MSP multi-tenant control plane. Model selection is increasingly abstracted behind Auto-LLM.
◆Prediction
Expect further phone-agent autonomy and more agent-as-step composition across workflows, with continued MSP governance controls and ongoing additions to the model roster.

◆Recent moves

  1. 6d ago

    Phone Agent Caller Memory and Business Hours, Smarter Auto-LLM Routing, Human-In-The-Loop Agents

    Phone agents gain returning-caller memory, admin-set business hours and max call length, reuse of existing agents as the phone brain, better Auto-LLM model selection, and clearer stuck-step reporting. Real depth on the phone-agent surface, iterating an existing capability.

  2. 8d ago

    Claude Sonnet 5, 7 New LLMs, Microsoft 365 Improvements

    Claude Sonnet 5 and seven new LLMs (GLM, Kimi, DeepSeek, Nemotron, gpt-oss) join the selector, plus broader Microsoft 365 search/filtering. Consistent with Hatz's cadence of widening model choice; incremental for a model-aggregator platform.

  3. 13d ago

    Block Model by Role, Agents in Workflows, Usage Based Billing, Phone Agent Warm Transfer

    ⚡ SPARK

    Workflows can now use a saved agent as an LLM step, running its full config as a composable unit; also role-based model blocking, per-tenant usage budgets, and phone warm transfer. The agent-as-step move turns agents into reusable automation primitives.

  4. 20d ago

    Multi-Department Phone Routing and Built-in Tool Controls

    Phone agents add multi-department routing (agent-read or keypad) and admins gain enable/disable control over built-in tools with MSP-level policy. Extends phone agents toward full front-line triage; incremental on an existing surface.

  5. 26d ago

    Claude Fable 5 Disabled

    Claude Fable 5 was set to disabled to comply with a US Government directive; other Anthropic models are unaffected. A policy-driven availability toggle with no product capability change.

  6. 27d ago

    Phone Agents Post-Call Workflows, Role-Based Integration and Custom MCP Control, Re-run Workflow from Any Step, Integration and Custom MCP Default Settings for Tenant Templates, Outlook Attachment Support

    Phone agents can auto-run a workflow after every call (summaries, CRM updates, tickets), workflows can re-run from any step, role-based integration/MCP controls arrive, and 15 official workflows ship. Solid depth linking phone agents to follow-on automation.