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Xurrent

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Velocity5.0

Enterprise service management platform for ITSM, ESM and incident management.

www.xurrent.com ↗

Xurrent's November update blocks unverified email senders from changing records.

itsmai-agentsemail securityincident managementipaas
◆Current state
Xurrent ITSM publishes a monthly update page that grows week by week. The November 12 revision stops unverified email senders from updating records, creates the major incident request group when a major incident is accepted, brings Sera AI summaries to problems and adds iPaaS Lookup Tables. It builds on the first November revision, which put Closure Agent sign-off drafts and reopen suggestions in the Inbox.
◆Where it's heading
After September's Sera agent launch, each revision spreads AI summaries and agents into another record type while tightening controls around them. This month adds a security fix for email-driven updates alongside more integration plumbing.
◆Prediction
Expect later November revisions to bring Sera summaries or agents to more record types, such as changes, and more iPaaS building blocks.

◆Recent moves

  1. 2d ago

    Xurrent blocks unverified email senders, adds Sera problem summaries

    The second November revision blocks unverified email senders from changing records, creates the major incident request group on acceptance, extends Sera AI summaries to problems and adds iPaaS Lookup Tables. It continues the month's pattern of spreading Sera into more records while adding controls.

  2. 9d ago

    Xurrent ITSM - November 2026 Product Updates

    November starts with Closure Agent drafts and reopen suggestions in the Inbox, automatic requests from CMDB lifecycle reviews and major incidents kept on the request group. It continues moving Sera agent work into analysts' existing queues.

  3. 16d ago

    Xurrent adds Outlook, Jira Cloud connectors and agent time reports

    The last October revision adds native Outlook and Jira Cloud iPaaS connectors, agent run and time saved reports, Intake Agent instructions and tag and SLA reporting. Measuring agents follows naturally from September's launch and October's governance work.

  4. 1mo ago

    Xurrent adds task approvals in Sera chat, Self Service library

    The third October revision adds task approval and rejection inside Sera AI chat, time entry privacy for directory accounts, a browsable knowledge library in Self Service and team involvement in the GraphQL API. Chat approvals are the notable step, moving Sera from answering questions to recording decisions.

  5. 1mo ago

    Xurrent ITSM - October 2026 Product Updates

    The second October snapshot adds problem tasks, one-step completion of linked requests when a problem is resolved, team mentions in notes, workflows in My Inbox and a native Outlook iPaaS connector. It shifts the month's emphasis from agent governance back toward core problem management.

  6. 1mo ago

    Xurrent ITSM - October 2026 Product Updates

    October is the governance follow-up to September's agent launch: agent scoping in Agent Designer, an Agent Actions inbox, and Sera AI service coverage insights let admins control and see what the agents do. CI Reconciliation field decisions and A4 dashboard PDF exports are useful operational additions, not new direction.