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Frill

SUPPORT
Velocity2.5

Customer feedback platform combining feedback boards, product roadmaps, and changelog announcements.

frill.co ↗

Frill wants to read your support tickets so nobody has to file ideas by hand.

feedback-managementai-intakemcpchrome-extensiondeduplicationproduct-ops
◆Current state
Frill's recent work takes the feedback board to where conversations already happen: an MCP server on every plan for retrieval, a Chrome extension with AI summaries for capture, and assignees inside the board. The newest item, AI Inbox, is announced but not shipped; it would watch support tickets, Slack threads and sales calls, pull out feature requests and bugs, and merge duplicates into existing ideas.
◆Where it's heading
Each release removes a manual step between a customer saying something and an idea existing in Frill. The extension made capture one click; AI Inbox would make it zero clicks, with Frill reading the channels itself. The board is becoming the store that agents fill and query, and less the place people visit.
◆Prediction
Expect AI Inbox to open to early teams with a short list of named sources, likely the help desks and Slack already referenced across these notes; how it is priced, given MCP shipped on every plan, is the open question.

◆Recent moves

  1. 11d ago

    AI Inbox announced: auto-extract ideas from tickets and Slack

    AI Inbox is announced with an early-access signup: it would read support tickets, Slack threads and sales calls, surface feature requests and bugs, and merge duplicates while keeping votes and comments. It is the automated end of the capture work the Chrome extension started, but nothing has shipped yet, so it stays an improvement until teams are using it.

  2. 1mo ago

    Assign Ideas to Teammates

    Ideas can now have one or more assignees, and boards filter by assignee. It is workflow inside the board, a contrast with the recent work moving Frill outside it, and it answers a request on Frill's own board.

  3. 3mo ago

    Frill Chrome Extension is here!

    A Chrome extension for capturing ideas in the moment, with AI summaries that turn a sprawling help desk thread into a single clean idea. It is the capture-side counterpart to the MCP release: both are about Frill working without anyone opening Frill. Shipped as public beta back in the June notes, so this is the general release rather than a first appearance.

  4. 3mo ago

    Introducing the new Frill MCP!

    ⚡ SPARK

    The MCP server that shipped as public beta in June is now a full release, closing the arc from npm SDK and multiple API keys to a machine-readable feedback corpus. It lands on every plan, which is the most consequential detail.

  5. 4mo ago

    Public npm SDK, Chrome extension, and MCP beta

    The month that laid the groundwork for the MCP release: a public npm SDK, a Chrome extension, multiple API keys, and MCP itself in public beta. Programmatic access is the through-line.

  6. 6mo ago

    Boost Until scheduling and announcement preview controls

    Scheduling and preview control for boosted announcements, plus in-platform help docs. Incremental polish on the announcement side while the API work built up behind it.