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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Zammad alternatives
The best Zammad alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Zammad? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Zammad shipped 0 meaningful updates in the last 30 days and carries a velocity score of 2.5 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Zammad
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
Velocity 2.5 · Last update 5mo ago
Top 12 alternatives to Zammad
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Zammad vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Zammad (baseline) | 2.5 | 0 | help-deskopen-sourcealpha-releases | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
The 12 best Zammad alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Zammad's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Zammad — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Zammad's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Zammad — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Zammad vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Zammad leans on help desk, open source and alpha releases, DoneDone focuses on help desk, task management and text editor.
DoneDone and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Zammad vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Zammad vs Live Helper Chat →
10. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Zammad vs Formbricks →
11. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Zammad leans on help desk, open source and alpha releases, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Zammad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Zammad vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Zammad?
The top Zammad alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of Zammad alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Zammad directly with one of these alternatives?
Yes — every card has a "Compare with Zammad" link to a side-by-side /compare page.