Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
Zammad vs DoneDone
A side-by-side editorial comparison of Zammad and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Zammad vs DoneDone: at a glance
What is Zammad?
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
What is DoneDone?
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
Zammad vs DoneDone: editorial side-by-side
Zammad
2.5SUPPORT
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
◆ Current state
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
◆ Where it's heading
The only clear signal is a slow march toward a 7.x release line, tagged through infrequent alpha cuts. What is actually changing inside this open-source help desk is not visible in these entries, so the substantive direction of 7.x remains unclear from the changelog alone.
◆ Prediction
A 7.x stable release is the likely eventual destination, but the alpha tags here do not reveal which features will define it.
DoneDone
5.0SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
◆ Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆ Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
Alternatives to Zammad and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Zammad or DoneDone.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all Zammad alternatives → · See all DoneDone alternatives →
Recent activity from Zammad and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneTables and More Formatting Options in the Text Editor
- 11d agoDoneDoneImproved: More Control Over Scheduled Tasks
- 21d agoDoneDoneSmall Improvements to Checklists and Replies
- 1mo agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 2mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 6mo agoZammad7.2.0 alpha: version maintenance
- 9mo agoZammad7.1.0 alpha: version maintenance
- 1y agoZammad7.0.0 alpha: improved sensitive-data handling
Frequently asked questions
What is the difference between Zammad and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Zammad better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Zammad?
Top Zammad alternatives in Support are ranked by recent ship velocity. Browse the "Zammad alternatives" section above for the current picks, or visit /alternatives/zammad for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.