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Live Helper Chat

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Velocity5.0

Open-source live chat and helpdesk platform with chatbot and voice support.

livehelperchat.com ↗

Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.

live-chatcustomer-supportaudit-trailchatbotsself-hosted
◆Current state
Live Helper Chat 5.00 adds creation time, modification time and modifying user to webhooks, chat start settings, departments, mailboxes, response templates and user groups, and keeps that metadata through edits, copies and imports. 4.99 let bots reply in mail threads and added a mail-close event. 4.98 added operator QA evaluation forms.
◆Where it's heading
Releases arrive every few days and alternate between automation (bots in mail, file OCR for bots, MCP support in September) and admin governance (team leads, QA forms, audit metadata). Version 5.00 marks no break; it extends the audit trail started in 4.98.
◆Prediction
Expect further 5.0x releases to extend the mail module and bot automation, with audit and security changes alongside.

◆Recent moves

  1. 3d ago

    5.00: audit metadata on webhooks, mailboxes and templates

    Creation and change tracking now covers most configuration objects, extending the audit columns 4.98 started. Useful for teams that need to know who changed a webhook or template, not a new direction.

    View source ↗
  2. 9d ago

    4.99: bot replies in mail threads, mail close webhooks

    Bots can now send text in email conversations, and a mail.conversation_closed event with a close source lets workflows react to closes. It moves the mail module onto the same automation model as chat.

    View source ↗
  3. 10d ago

    4.98: agent QA evaluation forms, audit trails, security fixes

    4.98 adds operator evaluation forms with QA scores in agent stats, and audit columns on most config objects, plus security fixes for private forms, autologin and redirects. It continues the supervisor and security track between the automation releases.

    View source ↗
  4. 22d ago

    4.97: file captions/OCR for bots, file webhooks

    Files gain caption and OCR fields that bots can set and read, and file storage now fires events and webhooks after the transaction commits. It extends the automation track that MCP support opened in September to attachments, with login-history filters added for admins.

    View source ↗
  5. 1mo ago

    4.96v Online reasons && Security Updates

    4.96v extends the offline-reasons system from 4.88v with an online mode, so an operator can be visible but excluded from auto-assignment and transfers, with both states tracked in online-hours statistics. It also continues the 4.95v security pass with membership checks on private group chats, e-mail escaping and an authenticated gate on the demo chat endpoint.

    View source ↗
  6. 1mo ago

    4.95v hardens bot REST calls and API tokens against SSRF

    4.95v pins resolved IPs for outbound bot REST requests, rejects private and loopback targets, requires an operator session for external image zoom, and bounds REST API session tokens to 30 days by default. Following the MCP endpoint and REST-heavy integrations, it closes the outbound-request and token gaps that a more connected helpdesk exposes; self-hosters should check the new deny_local default if bots call internal services.

    View source ↗