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Comparison · Support
Zoho Lens vs Formbricks
A side-by-side editorial comparison of Zoho Lens and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
Zoho Lens vs Formbricks: at a glance
What is Zoho Lens?
Zoho Lens puts a knowledge bot inside live AR support sessions.
Zoho Lens is an AR remote-assistance tool whose feed moves slowly but ships substance. June's addition, Zia Answer Bot, brings an organization's knowledge into live sessions, so a technician can answer an unexpected question without leaving the call. It follows the March AR self-service portal and earlier Zendesk and SalesIQ integrations.
What is Formbricks?
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
Zoho Lens vs Formbricks: editorial side-by-side
Zoho Lens
0.0SUPPORT
Zoho Lens puts a knowledge bot inside live AR support sessions.
◆ Current state
Zoho Lens is an AR remote-assistance tool whose feed moves slowly but ships substance. June's addition, Zia Answer Bot, brings an organization's knowledge into live sessions, so a technician can answer an unexpected question without leaving the call. It follows the March AR self-service portal and earlier Zendesk and SalesIQ integrations.
◆ Where it's heading
Lens is adding automation around the human session. The self-service portal handles cases before a technician joins, and the answer bot supports the technician during one. The team has also been courting Vuforia Chalk users left by that product's discontinuation.
◆ Prediction
Expect more AI help inside sessions, since Zia is now present there. The feed's slow pace makes timing hard to judge, with only two product entries in 2026.
Formbricks
5.0SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
◆ Current state
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
◆ Where it's heading
Formbricks keeps building controls for larger self-hosted customers, retention rules and scoped APIs, while much of each candidate goes to its Helm and Compose packaging. The feed still shows release candidates rather than stable tags.
◆ Prediction
Expect one or two more 6.2 candidates of deployment fixes before a stable 6.2.0, likely within two weeks given the rc.1 to rc.2 gap.
Alternatives to Zoho Lens and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Zoho Lens or Formbricks.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Zoho Lens alternatives → · See all Formbricks alternatives →
Recent activity from Zoho Lens and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFormbricks6.2.0-rc.2
- 5d agoFormbricksFormbricks 6.2 RC1 adds data retention policies
- 26d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 28d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 1mo agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 4mo agoZoho LensSay hello to Zia Answer Bot: Your organization’s knowledge, on-demand in every Zoho Lens session.
- 8mo agoZoho LensStreamline service operations with Zoho Lens’ self-service portal, powered by AR.
- 11mo agoZoho LensLost in the Vuforia Chalk upheaval? Switch to Zoho Lens for your AR remote assistance needs.
- 1y agoZoho LensSee it, solve it: Zoho Lens + Zendesk integration for real-time visual support
- 1y agoZoho LensLocate. Guide. Resolve: How Zoho Lens uses Geolocation for smarter remote assistance
- 1y agoZoho LensFrom Chat to AR: How Zoho Lens and SalesIQ make customer support effortless
Frequently asked questions
What is the difference between Zoho Lens and Formbricks?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Zoho Lens better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Zoho Lens?
Top Zoho Lens alternatives in Support are ranked by recent ship velocity. Browse the "Zoho Lens alternatives" section above for the current picks, or visit /alternatives/zoho-lens for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.