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Comparison · Support
Zoho Lens vs DoneDone
A side-by-side editorial comparison of Zoho Lens and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Zoho Lens vs DoneDone: at a glance
What is Zoho Lens?
Zoho Lens puts a knowledge bot inside live AR support sessions.
Zoho Lens is an AR remote-assistance tool whose feed moves slowly but ships substance. June's addition, Zia Answer Bot, brings an organization's knowledge into live sessions, so a technician can answer an unexpected question without leaving the call. It follows the March AR self-service portal and earlier Zendesk and SalesIQ integrations.
What is DoneDone?
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
Zoho Lens vs DoneDone: editorial side-by-side
Zoho Lens
0.0SUPPORT
Zoho Lens puts a knowledge bot inside live AR support sessions.
◆ Current state
Zoho Lens is an AR remote-assistance tool whose feed moves slowly but ships substance. June's addition, Zia Answer Bot, brings an organization's knowledge into live sessions, so a technician can answer an unexpected question without leaving the call. It follows the March AR self-service portal and earlier Zendesk and SalesIQ integrations.
◆ Where it's heading
Lens is adding automation around the human session. The self-service portal handles cases before a technician joins, and the answer bot supports the technician during one. The team has also been courting Vuforia Chalk users left by that product's discontinuation.
◆ Prediction
Expect more AI help inside sessions, since Zia is now present there. The feed's slow pace makes timing hard to judge, with only two product entries in 2026.
DoneDone
5.0SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
◆ Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆ Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
Alternatives to Zoho Lens and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Zoho Lens or DoneDone.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all Zoho Lens alternatives → · See all DoneDone alternatives →
Recent activity from Zoho Lens and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneTables and More Formatting Options in the Text Editor
- 11d agoDoneDoneImproved: More Control Over Scheduled Tasks
- 21d agoDoneDoneSmall Improvements to Checklists and Replies
- 1mo agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 2mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 4mo agoZoho LensSay hello to Zia Answer Bot: Your organization’s knowledge, on-demand in every Zoho Lens session.
- 8mo agoZoho LensStreamline service operations with Zoho Lens’ self-service portal, powered by AR.
- 11mo agoZoho LensLost in the Vuforia Chalk upheaval? Switch to Zoho Lens for your AR remote assistance needs.
- 1y agoZoho LensSee it, solve it: Zoho Lens + Zendesk integration for real-time visual support
- 1y agoZoho LensLocate. Guide. Resolve: How Zoho Lens uses Geolocation for smarter remote assistance
- 1y agoZoho LensFrom Chat to AR: How Zoho Lens and SalesIQ make customer support effortless
Frequently asked questions
What is the difference between Zoho Lens and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Zoho Lens better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Zoho Lens?
Top Zoho Lens alternatives in Support are ranked by recent ship velocity. Browse the "Zoho Lens alternatives" section above for the current picks, or visit /alternatives/zoho-lens for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.