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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Formbricks alternatives
The best Formbricks alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Formbricks? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Formbricks shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Formbricks
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
Velocity 5.0 · Last update 1d ago
Top 12 alternatives to Formbricks
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
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ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions
Formbricks vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Formbricks (baseline) | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-aidata-residency | — |
The 12 best Formbricks alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Formbricks's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Formbricks's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Formbricks vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Formbricks leans on surveys, data retention and self hosted, DoneDone focuses on help desk, task management and text editor.
DoneDone and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare Formbricks vs DoneDone →
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Formbricks vs LiveAgent →
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Formbricks vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Formbricks vs Live Helper Chat →
10. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare Formbricks vs Discourse →
11. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Formbricks vs ManageEngine ServiceDesk Plus →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, data retention and self hosted, ManageEngine ServiceDesk Plus focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Formbricks vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Formbricks?
The top Formbricks alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of Formbricks alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Formbricks directly with one of these alternatives?
Yes — every card has a "Compare with Formbricks" link to a side-by-side /compare page.