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Zoho Lens

SUPPORT
Velocity0.0

Augmented-reality remote assistance and field support platform

www.zoho.com/lens ↗

Zoho Lens puts a knowledge bot inside live AR support sessions.

ar-remote-assistancefield-serviceai-knowledgeself-service-portalzoho-suite
◆Current state
Zoho Lens is an AR remote-assistance tool whose feed moves slowly but ships substance. June's addition, Zia Answer Bot, brings an organization's knowledge into live sessions, so a technician can answer an unexpected question without leaving the call. It follows the March AR self-service portal and earlier Zendesk and SalesIQ integrations.
◆Where it's heading
Lens is adding automation around the human session. The self-service portal handles cases before a technician joins, and the answer bot supports the technician during one. The team has also been courting Vuforia Chalk users left by that product's discontinuation.
◆Prediction
Expect more AI help inside sessions, since Zia is now present there. The feed's slow pace makes timing hard to judge, with only two product entries in 2026.

◆Recent moves

  1. 4mo ago

    Say hello to Zia Answer Bot: Your organization’s knowledge, on-demand in every Zoho Lens session.

    Zia Answer Bot brings an organization's knowledge into live Lens sessions, so a technician can answer rare questions mid-call. It adds AI to the session itself, following the self-service portal that handles cases before one starts.

    View source ↗
  2. 8mo ago

    Streamline service operations with Zoho Lens’ self-service portal, powered by AR.

    Launch of an AR-powered self-service portal — moves Lens from agent-assisted-only sessions into customer-initiated workflows. Meaningful surface expansion that opens up new use cases in field service operations.

    View source ↗
  3. 11mo ago

    Lost in the Vuforia Chalk upheaval? Switch to Zoho Lens for your AR remote assistance needs.

    Direct displacement pitch aimed at Vuforia Chalk users navigating that product's discontinuation. Marketing content, but a clear strategic signal about where Lens sees its growth window.

    View source ↗
  4. 1y ago

    See it, solve it: Zoho Lens + Zendesk integration for real-time visual support

    Zendesk integration — Lens visual support embedded directly in Zendesk tickets. Notable because it reaches outside the Zoho ecosystem to where many support orgs actually live.

    View source ↗
  5. 1y ago

    Locate. Guide. Resolve: How Zoho Lens uses Geolocation for smarter remote assistance

    Geolocation feature added to remote assistance sessions, giving technicians real-time location context. Real new capability, especially relevant for distributed field-service workflows.

    View source ↗
  6. 1y ago

    From Chat to AR: How Zoho Lens and SalesIQ make customer support effortless

    Zoho SalesIQ integration linking chat conversations into AR sessions. Tightens Lens into the in-Zoho-suite support flow and reduces handoff friction during escalations.

    View source ↗