DoneDone vs LiveAgent
Side-by-side trajectory, velocity, and editorial themes.
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
The direction is workflow refinement rather than expansion — reducing noise, giving users more control over how boards and inboxes are organized, and bringing Kanban patterns to the shared mailbox. It's the steady polish of an established tool tightening its day-to-day experience.
Expect continued board and mailbox UX refinement — more view, sort, and filtering controls — rather than a new capability area.
LiveAgent runs a heavy maintenance cadence while quietly wiring in AI-agent billing
LiveAgent ships frequent, dense point releases dominated by bug fixes, security hardening, and performance work across its ticketing, chat, and call surfaces. Underneath the maintenance stream, it is standing up the plumbing for AI agents: credit-pool provisioning, AI budgets and top-ups, recent LLM model support, and signed MCP download links so agents can reach ticket attachments. A parallel API v3-to-v4 transition is underway, with datetime standardization and relabeled API keys.
The direction is incremental on two tracks: keep grinding down a long bug and access-control backlog, and build the commercial and integration scaffolding for AI agents rather than a headline AI feature. Expect the v4 API to keep firming up and the AI budget/credit system to move from provisioning toward customer-facing usage. This is groundwork, not a pivot.
Next releases likely continue the fix-heavy cadence while extending AI-agent capabilities on top of the now-provisioned credit pools, and advancing the v4 API surface.
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