Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
DoneDone vs Live Helper Chat
A side-by-side editorial comparison of DoneDone and Live Helper Chat — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Live Helper Chat: at a glance
What is DoneDone?
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
What is Live Helper Chat?
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Live Helper Chat 5.00 adds creation time, modification time and modifying user to webhooks, chat start settings, departments, mailboxes, response templates and user groups, and keeps that metadata through edits, copies and imports. 4.99 let bots reply in mail threads and added a mail-close event. 4.98 added operator QA evaluation forms.
DoneDone vs Live Helper Chat: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
◆ Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆ Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
Live Helper Chat
5.0SUPPORT
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
◆ Current state
Live Helper Chat 5.00 adds creation time, modification time and modifying user to webhooks, chat start settings, departments, mailboxes, response templates and user groups, and keeps that metadata through edits, copies and imports. 4.99 let bots reply in mail threads and added a mail-close event. 4.98 added operator QA evaluation forms.
◆ Where it's heading
Releases arrive every few days and alternate between automation (bots in mail, file OCR for bots, MCP support in September) and admin governance (team leads, QA forms, audit metadata). Version 5.00 marks no break; it extends the audit trail started in 4.98.
◆ Prediction
Expect further 5.0x releases to extend the mail module and bot automation, with audit and security changes alongside.
Alternatives to DoneDone and Live Helper Chat
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Live Helper Chat.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all DoneDone alternatives → · See all Live Helper Chat alternatives →
Recent activity from DoneDone and Live Helper Chat
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneTables and More Formatting Options in the Text Editor
- 3d agoLive Helper Chat5.00: audit metadata on webhooks, mailboxes and templates
- 9d agoLive Helper Chat4.99: bot replies in mail threads, mail close webhooks
- 10d agoLive Helper Chat4.98: agent QA evaluation forms, audit trails, security fixes
- 11d agoDoneDoneImproved: More Control Over Scheduled Tasks
- 21d agoDoneDoneSmall Improvements to Checklists and Replies
- 22d agoLive Helper Chat4.97: file captions/OCR for bots, file webhooks
- 1mo agoLive Helper Chat4.96v Online reasons && Security Updates
- 1mo agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoLive Helper Chat4.95v hardens bot REST calls and API tokens against SSRF
- 1mo agoDoneDoneUpdated Email Filters!
- 2mo agoDoneDoneCustom Fields are live! 🎉 ⚡
Frequently asked questions
What is the difference between DoneDone and Live Helper Chat?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone and Live Helper Chat are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Live Helper Chat?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone and Live Helper Chat are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Live Helper Chat?
Top Live Helper Chat alternatives in Support are ranked by recent ship velocity. Browse the "Live Helper Chat alternatives" section above for the current picks, or visit /alternatives/livehelperchat for the full list with editorial commentary on each.