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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Richpanel alternatives
The best Richpanel alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Richpanel? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Richpanel shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Richpanel
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
Velocity 5.0 · Last update 11d ago
Top 12 alternatives to Richpanel
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Richpanel vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Richpanel (baseline) | 5.0 | 0 | helpdeskvoice channelai agent | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
The 12 best Richpanel alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Richpanel's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Richpanel — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Richpanel's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Richpanel — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Richpanel vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Richpanel leans on helpdesk, voice channel and ai agent, DoneDone focuses on help desk, task management and text editor.
DoneDone and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare Richpanel vs DoneDone →
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Richpanel vs LiveAgent →
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Richpanel vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Richpanel vs Live Helper Chat →
10. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Richpanel vs Formbricks →
11. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare Richpanel vs Discourse →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Richpanel leans on helpdesk, voice channel and ai agent, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Richpanel have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Richpanel vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Richpanel?
The top Richpanel alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of Richpanel alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Richpanel directly with one of these alternatives?
Yes — every card has a "Compare with Richpanel" link to a side-by-side /compare page.