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Richpanel

SUPPORT
Velocity5.0

Richpanel is folding the ecommerce support stack into one inbox, integration by integration

integrationscustomer-supportecommerceomnichannelai-agent
◆Current state
Richpanel is a support inbox for ecommerce brands, and nearly every recent release adds another external system to it: phone (RingCentral, JustCall), SMS (Klaviyo), post-purchase ops (AfterShip tracking, returns, warranty), and order platforms (SellerCloud, BigCommerce). The consistent design is that each system's data and actions land on the customer conversation, so agents resolve issues without leaving the ticket. SLA Management is the rare non-integration release, adding response and resolution tracking.
◆Where it's heading
The bet is breadth: become the single console where an agent sees and acts on every downstream system — call recordings, warranty claims, return labels, order replacements — with no tab-switching. AfterShip Tracking hints at a second layer, feeding that live operational data to Richpanel's AI agent so it can answer 'where's my order?' on its own. Depth in any one integration matters less right now than covering the whole ecommerce stack.
◆Prediction
Expect the integration cadence to continue — more phone, shipping, and marketplace connectors — with growing emphasis on letting the AI agent read and act on that integrated data, not just surface it to human agents.

◆Recent moves

  1. 1d ago

    📱New Integration: Klaviyo SMS

    Adds Klaviyo SMS as an inbound channel, so campaign replies land in the Richpanel inbox with customer context attached — one more node in the omnichannel-inbox strategy.

    View source ↗
  2. 8d ago

    📞 RingCentral for Richpanel

    Brings RingCentral voice into the inbox with call recordings and optional AI transcript/summary, extending the 'every channel is a conversation' pattern to phone.

    View source ↗
  3. 17d ago

    🛡️ AfterShip Warranty in Richpanel

    Warranty claims become actionable on the customer profile — approve, reject, resolve, ship — continuing the push to let agents act on downstream systems without leaving the ticket.

    View source ↗
  4. 17d ago

    📦 AfterShip Tracking in Richpanel

    Pulls live shipment status into order views and into AI replies; the AI-reply hook is the clearest sign Richpanel wants its AI agent answering WISMO questions with real courier data.

    View source ↗
  5. 17d ago

    🔁 AfterShip Returns in Richpanel

    Return requests surface and resolve inside the profile — approve, receive, label, resolve — part of the AfterShip trio folding post-purchase operations into support.

    View source ↗
  6. 1mo ago

    SellerCloud is Now Integrated with Richpanel

    Adds order visibility plus agent actions (notes, replacements, RMAs) with two-way conversation linking, extending inbox-side control to another order-management platform.

    View source ↗