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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Olark alternatives
The best Olark alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Olark? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Olark shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Olark
Olark rebuilds around v2 — new layout, AI Assistants surface, in-product bot evaluation.
Olark is mid-rollout of v2, a full interface rebuild that landed in mid-2025. The AI Assistants area is now structured around Knowledge / Persona / Evaluation tabs, with bot review and feedback (thumbs up/down on individual answers) happening directly in-product. Knowledge ingestion has expanded to JSON and ZIP files plus much larger website crawls. Smaller v2 quality-of-life touches keep landing — collapsed agent menus, static offline messages, Group ID exposure for API users.
Velocity 0.0 · Last update 6mo ago
Top 12 alternatives to Olark
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Olark vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Olark (baseline) | 0.0 | 0 | customer supportai assistantsui rebuild | Big Updates: A New Layout! |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
The 12 best Olark alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Olark's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Olark — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Olark's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Olark — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Olark vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Olark leans on customer support, ai assistants and ui rebuild, DoneDone focuses on help desk, task management and text editor.
DoneDone and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Olark vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Olark vs Live Helper Chat →
10. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Olark vs Formbricks →
11. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Olark vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Olark?
The top Olark alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of Olark alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Olark directly with one of these alternatives?
Yes — every card has a "Compare with Olark" link to a side-by-side /compare page.