SUPPORT
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Deskpro alternatives
The best Deskpro alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Deskpro? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Deskpro shipped 0 meaningful updates in the last 30 days and carries a velocity score of 2.5 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Deskpro
Deskpro 2026.5 turns to accessibility after a year of AI governance work.
Deskpro ships large releases every two to three months. From 2025.6 onward each release has focused on private and governed AI: own-infrastructure models, selective re-indexing, more model choices and server-side datasource access in 2026.4. 2026.5 in October shifts to improving screen reader and keyboard support across agent and admin interfaces, and speeding up snippets and tickets.
Velocity 2.5 · Last update 11d ago
Top 12 alternatives to Deskpro
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
SUPPORT
Spiceworks covers the Microsoft 365 outage from the help desk's side.
SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
SUPPORT
Xurrent's November update blocks unverified email senders from changing records.
SUPPORT
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
SUPPORT
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
SUPPORT
HelpCenter.io can now publish a Notion workspace as a synced help center.
SUPPORT
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
SUPPORT
Discourse ships its second out-of-band security release in under three weeks.
SUPPORT
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Deskpro vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Deskpro (baseline) | 2.5 | 0 | helpdeskaccessibilityai governance | Private AI: run model execution in your own infrastructure |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
The 12 best Deskpro alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Deskpro's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Deskpro — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Deskpro's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Deskpro — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Deskpro vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Deskpro leans on helpdesk, accessibility and ai governance, DoneDone focuses on help desk, task management and text editor.
DoneDone and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Deskpro vs LiveAgent →
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Deskpro vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Deskpro vs Live Helper Chat →
10. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Deskpro vs Formbricks →
11. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare Deskpro vs Discourse →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Deskpro leans on helpdesk, accessibility and ai governance, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Deskpro have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Deskpro vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Deskpro?
The top Deskpro alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of Deskpro alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Deskpro directly with one of these alternatives?
Yes — every card has a "Compare with Deskpro" link to a side-by-side /compare page.