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Deskpro

SUPPORT
Velocity2.5

Helpdesk and customer support software with ticketing, live chat, and AI tools

www.deskpro.com ↗

Deskpro 2026.5 turns to accessibility after a year of AI governance work.

helpdeskaccessibilityai governanceprivate aiperformance
◆Current state
Deskpro ships large releases every two to three months. From 2025.6 onward each release has focused on private and governed AI: own-infrastructure models, selective re-indexing, more model choices and server-side datasource access in 2026.4. 2026.5 in October shifts to improving screen reader and keyboard support across agent and admin interfaces, and speeding up snippets and tickets.
◆Where it's heading
With the AI controls in place, Deskpro is now working on the core help desk experience. The release cadence has stayed steady at roughly two months.
◆Prediction
Expect 2026.6 around December; whether it returns to AI features or continues on accessibility is unclear.

◆Recent moves

  1. 1mo ago

    Deskpro Release 2026.5

    Deskpro 2026.5 improves screen reader and keyboard support across agent and admin interfaces, speeds up snippets and ticket lists on busy helpdesks, and tightens security. An accessibility and performance release.

    View source ↗
  2. 3mo ago

    AI datasource access moves server-side; ticket and macro fixes

    The cleanup release in the arc: AI chat can draw on files and web pages again, but access is now decided by the calling service rather than the request, and the Twilio credit cache drops PHP unserialization for JSON.

    View source ↗
  3. 3mo ago

    Gemini 3 Pro support and CJK-language AI replies

    Model choice widens to Gemini 3 Pro and the 2.5 line while AI replies and summaries start respecting the ticket's language, extending the AI work to Japanese, Chinese, and Thai desks.

    View source ↗
  4. 5mo ago

    Selective AI re-indexing for large help desks

    Scale work on the AI layer: editing one datasource no longer re-indexes everything, which is what made the feature practical on large help desks rather than merely available.

    View source ↗
  5. 9mo ago

    Snippets become an AI reply source; Berget AI for EU hosting

    Grounding improves as Snippets become an AI content source, so suggestions come from replies agents already trust, and Berget AI adds a European-hosted option to the Private AI story.

    View source ↗
  6. 11mo ago

    Private AI: run model execution in your own infrastructure

    ⚡ SPARK

    The origin of everything above: once customers could run the models themselves, each following release has been about controlling what those models may read.

    View source ↗