Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
A side-by-side editorial comparison of Sleekplan and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Sleekplan's assistant can now run recurring feedback work on a schedule
Sleekplan's September and October releases move from enterprise plumbing to analysis and automation. Post insights shows the demand, revenue and customers behind each request; Insights lets teams build dashboards from feedback, votes and sentiment; and Schedules let the Sleekmate assistant run saved instructions on a timetable or on workspace events. Changelog entries can now be unpublished without deletion. This follows SCIM, account Groups and internal statuses from August and early September.
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
Sleekplan's September and October releases move from enterprise plumbing to analysis and automation. Post insights shows the demand, revenue and customers behind each request; Insights lets teams build dashboards from feedback, votes and sentiment; and Schedules let the Sleekmate assistant run saved instructions on a timetable or on workspace events. Changelog entries can now be unpublished without deletion. This follows SCIM, account Groups and internal statuses from August and early September.
Having added account-weighted feedback, Sleekplan is now putting revenue and customer context into the analysis and handing repeat work to its assistant.
More Sleekmate automation tied to workspace events looks likely, since Schedules already accept event triggers; the entries do not show which.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Sleekplan or DoneDone.
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all Sleekplan alternatives → · See all DoneDone alternatives →
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
They serve adjacent needs but don't currently overlap on shipped themes. Sleekplan and DoneDone are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Sleekplan and DoneDone are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
Top Sleekplan alternatives in Support are ranked by recent ship velocity. Browse the "Sleekplan alternatives" section above for the current picks, or visit /alternatives/sleekplan for the full list with editorial commentary on each.
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.