Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
Frill vs Formbricks
A side-by-side editorial comparison of Frill and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
Frill vs Formbricks: at a glance
What is Frill?
Frill wants to read your support tickets so nobody has to file ideas by hand.
Frill's recent work takes the feedback board to where conversations already happen: an MCP server on every plan for retrieval, a Chrome extension with AI summaries for capture, and assignees inside the board. The newest item, AI Inbox, is announced but not shipped; it would watch support tickets, Slack threads and sales calls, pull out feature requests and bugs, and merge duplicates into existing ideas.
What is Formbricks?
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
Frill vs Formbricks: editorial side-by-side
Frill
2.5SUPPORT
Frill wants to read your support tickets so nobody has to file ideas by hand.
◆ Current state
Frill's recent work takes the feedback board to where conversations already happen: an MCP server on every plan for retrieval, a Chrome extension with AI summaries for capture, and assignees inside the board. The newest item, AI Inbox, is announced but not shipped; it would watch support tickets, Slack threads and sales calls, pull out feature requests and bugs, and merge duplicates into existing ideas.
◆ Where it's heading
Each release removes a manual step between a customer saying something and an idea existing in Frill. The extension made capture one click; AI Inbox would make it zero clicks, with Frill reading the channels itself. The board is becoming the store that agents fill and query, and less the place people visit.
◆ Prediction
Expect AI Inbox to open to early teams with a short list of named sources, likely the help desks and Slack already referenced across these notes; how it is priced, given MCP shipped on every plan, is the open question.
Formbricks
5.0SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
◆ Current state
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
◆ Where it's heading
Formbricks keeps building controls for larger self-hosted customers, retention rules and scoped APIs, while much of each candidate goes to its Helm and Compose packaging. The feed still shows release candidates rather than stable tags.
◆ Prediction
Expect one or two more 6.2 candidates of deployment fixes before a stable 6.2.0, likely within two weeks given the rc.1 to rc.2 gap.
Alternatives to Frill and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Frill or Formbricks.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Frill alternatives → · See all Formbricks alternatives →
Recent activity from Frill and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFormbricks6.2.0-rc.2
- 5d agoFormbricksFormbricks 6.2 RC1 adds data retention policies
- 11d agoFrillAI Inbox announced: auto-extract ideas from tickets and Slack
- 26d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 28d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 1mo agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 1mo agoFrillAssign Ideas to Teammates
- 3mo agoFrillFrill Chrome Extension is here!
- 3mo agoFrillIntroducing the new Frill MCP! ⚡
- 4mo agoFrillPublic npm SDK, Chrome extension, and MCP beta
- 6mo agoFrillBoost Until scheduling and announcement preview controls
Frequently asked questions
What is the difference between Frill and Formbricks?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Frill better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Frill?
Top Frill alternatives in Support are ranked by recent ship velocity. Browse the "Frill alternatives" section above for the current picks, or visit /alternatives/frill for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.