Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
DoneDone vs Discourse
A side-by-side editorial comparison of DoneDone and Discourse — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Discourse: at a glance
What is DoneDone?
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
What is Discourse?
Discourse ships its second out-of-band security release in under three weeks.
On November 10 Discourse issued intermediate releases for critical security fixes across 2026.11 latest, 2026.10, 2026.9 and 2026.7. It comes 18 days after the October 23 security drop and two weeks after the 2026.10 monthly release, which listed 720 changes including a chat channel homepage option and Data Explorer tags.
DoneDone vs Discourse: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
◆ Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆ Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
Discourse
5.0SUPPORT
Discourse ships its second out-of-band security release in under three weeks.
◆ Current state
On November 10 Discourse issued intermediate releases for critical security fixes across 2026.11 latest, 2026.10, 2026.9 and 2026.7. It comes 18 days after the October 23 security drop and two weeks after the 2026.10 monthly release, which listed 720 changes including a chat channel homepage option and Data Explorer tags.
◆ Where it's heading
The monthly release train is steady, but out-of-band security fixes are arriving more often: two in the last three weeks after gaps of several months earlier in the year. 2026.8 is missing from this patch set while 2026.7 is still covered.
◆ Prediction
Expect 2026.11 to land on the usual late-month schedule; the entries do not explain why security releases have become more frequent.
Alternatives to DoneDone and Discourse
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Discourse.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all DoneDone alternatives → · See all Discourse alternatives →
Recent activity from DoneDone and Discourse
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneTables and More Formatting Options in the Text Editor
- 3d agoDiscourseNovember 10 critical security fixes across four branches
- 11d agoDoneDoneImproved: More Control Over Scheduled Tasks
- 17d agoDiscourseOctober 2026 monthly release
- 21d agoDoneDoneSmall Improvements to Checklists and Replies
- 21d agoDiscourseOctober 23rd 2026 intermediate releases
- 1mo agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDiscourseSeptember 2026 monthly release
- 2mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 2mo agoDiscourseAugust 2026 monthly release
- 3mo agoDiscourseJuly 31st 2026 intermediate releases
Frequently asked questions
What is the difference between DoneDone and Discourse?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone and Discourse are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Discourse?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone and Discourse are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Discourse?
Top Discourse alternatives in Support are ranked by recent ship velocity. Browse the "Discourse alternatives" section above for the current picks, or visit /alternatives/discourse for the full list with editorial commentary on each.