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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Spiceworks alternatives
The best Spiceworks alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Spiceworks? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Spiceworks shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
This feed is Spiceworks' editorial output for IT teams, not a product changelog. The newest pieces cover running a help desk through the November 12 Microsoft 365 outage, the role of a major incident manager and IT career paths, after earlier articles on remote-work policy, AI on the service desk and exposed Ollama servers.
Velocity 5.0 · Last update 6h ago
Top 12 alternatives to Spiceworks
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
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ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions
Spiceworks vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Spiceworks (baseline) | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-aidata-residency | — |
The 12 best Spiceworks alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Spiceworks's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Spiceworks — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Spiceworks's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Spiceworks — a point in its favour if release momentum matters to you.
3. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Spiceworks leans on it news, ai operations and cybersecurity, DoneDone focuses on help desk, task management and text editor.
DoneDone and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare Spiceworks vs DoneDone →
4. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Spiceworks vs LiveAgent →
6. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
7. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Spiceworks vs HelpCenter.io →
8. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Spiceworks vs Live Helper Chat →
9. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Spiceworks vs Formbricks →
10. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare Spiceworks vs Discourse →
11. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Spiceworks vs ManageEngine ServiceDesk Plus →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Spiceworks leans on it news, ai operations and cybersecurity, ManageEngine ServiceDesk Plus focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus and Spiceworks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Spiceworks vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Spiceworks?
The top Spiceworks alternatives we currently track in customer support software are Hatz AI, Twilio, DoneDone, Xurrent, LiveAgent, ranked by recent ship velocity.
How is this list of Spiceworks alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Spiceworks directly with one of these alternatives?
Yes — every card has a "Compare with Spiceworks" link to a side-by-side /compare page.