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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
SolarWinds Service Desk alternatives
The best SolarWinds Service Desk alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to SolarWinds Service Desk? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, SolarWinds Service Desk shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About SolarWinds Service Desk
SolarWinds Service Desk is loading its Labs pipeline with native Entra ID automation, IT asset tracking, and compliance-ready task management.
SolarWinds Service Desk has shipped a cluster of Labs features covering IT asset check-out/check-in, built-in Microsoft Entra ID user lifecycle automation, and a Zoom process integration. Outside Labs, video embedding now supports Loom, Wistia, and Dropbox; column customization on index views is now fully user-controlled; and org-level administrators can take ownership of custom fields and rules created by individual service providers.
Velocity 0.0 · Last update 1mo ago
Top 12 alternatives to SolarWinds Service Desk
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
SolarWinds Service Desk vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| SolarWinds Service Desk (baseline) | 0.0 | 0 | itsmitilenterprise | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
The 12 best SolarWinds Service Desk alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs SolarWinds Service Desk's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than SolarWinds Service Desk — a point in its favour if release momentum matters to you.
Full Hatz AI trajectory → · Compare SolarWinds Service Desk vs Hatz AI →
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs SolarWinds Service Desk's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than SolarWinds Service Desk — a point in its favour if release momentum matters to you.
Full Twilio trajectory → · Compare SolarWinds Service Desk vs Twilio →
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare SolarWinds Service Desk vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, DoneDone focuses on help desk, task management and text editor.
DoneDone and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare SolarWinds Service Desk vs DoneDone →
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Xurrent focuses on itsm, ai agents and email security.
Xurrent and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Xurrent trajectory → · Compare SolarWinds Service Desk vs Xurrent →
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare SolarWinds Service Desk vs LiveAgent →
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Chatway trajectory → · Compare SolarWinds Service Desk vs Chatway →
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare SolarWinds Service Desk vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare SolarWinds Service Desk vs Live Helper Chat →
10. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare SolarWinds Service Desk vs Formbricks →
11. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare SolarWinds Service Desk vs Discourse →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where SolarWinds Service Desk leans on itsm, itil and enterprise, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and SolarWinds Service Desk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare SolarWinds Service Desk vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to SolarWinds Service Desk?
The top SolarWinds Service Desk alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of SolarWinds Service Desk alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare SolarWinds Service Desk directly with one of these alternatives?
Yes — every card has a "Compare with SolarWinds Service Desk" link to a side-by-side /compare page.