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Twilio reframes itself as the conversation layer for AI agents, not just a messaging API.
Alternatives · Support
Kayako alternatives
The best Kayako alternatives in Support, ranked by Sparkpulse's velocity_score.
About Kayako
Kayako's public changelog has been silent since mid-2022 — the radar is showing a stalled product.
Kayako has not posted a public changelog entry since June 2022. The most recent communication was a CEO apology over a performance incident and a series of link-only release-notes posts pointing to a Help Center article. The visible operational picture is an established customer-support product no longer broadcasting product motion.
Velocity 0.0 · Last update 11d ago
Top 12 alternatives to Kayako
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Hiver pivots from Gmail-only to AI-grounded omnichannel.
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Hatz AI is building the AI workspace for MSPs — per-message model routing, tenant tooling, custom MCP.
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Forethought pivots from answering questions to executing outcomes via Orchestrator and Browser Agents.
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LiveAgent wires its ticketing engine into the Claude ecosystem via MCP.
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HelpSpot bolted AI onto an on-prem helpdesk, then pivoted to measuring whether it works.
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Front is doubling down on AI as the primary surface, not a side feature.
COMMS
Respond.io is rebuilding around Voice AI Agents — and just gave them a way to escalate.
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Infobip is rebuilding its CPaaS stack around AI agents, MCP servers, and AgentOS.
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Discourse opens its AI bot to any external MCP server, treating the forum as an agent host.
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Steady feature cadence with a quiet push upmarket on security and IT asset management.
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Re:amaze is rebuilding its helpdesk around an AI agent — multi-channel rollout, smarter intent, sharper positioning.
Frequently asked questions
What are the best alternatives to Kayako?
The top Kayako alternatives we currently track in Support are Twilio, Hiver, Hatz AI, Forethought, LiveAgent, ranked by recent ship velocity.
How is this list of Kayako alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Kayako directly with one of these alternatives?
Yes — every card has a "Compare with Kayako" link to a side-by-side /compare page.