SUPPORT
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Gainsight alternatives
The best Gainsight alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Sep 16, 2026
Looking for the best alternatives to Gainsight? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Gainsight shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Gainsight
Gainsight is shipping product changes too fast for its changelog to keep up.
Gainsight is a customer success platform primarily serving enterprise SaaS. Its changelog currently surfaces only a catch-all placeholder entry rather than discrete feature releases, which makes evaluating recent product direction from public signals difficult. The platform's core motion — health scoring, playbooks, timeline activities, and NPS — appears stable.
Velocity 0.0 · Last update 12d ago
Top 12 alternatives to Gainsight
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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Live Helper Chat ships MCP support, making self-hosted customer chat an AI-queryable endpoint
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Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
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LiveAgent launches Svelte 5 frontend migration and multi-model AI simultaneously.
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Xurrent is weaving Sera AI deeper into its ITSM automation layer while opening iPaaS connectivity to third-party builders.
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Service Fusion is running an SEO blitz on competitor comparisons while quietly shipping AI field-ops features.
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DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
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Chatway's bot learned to read the store; now the store can listen back
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Thread takes the service-level clock off the PSA and runs it itself
Gainsight vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Gainsight (baseline) | 0.0 | 0 | customer-successenterpriseai-cs | — |
| Sleekplan | 8.8 | 2 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| Live Helper Chat | 6.3 | 1 | customer-supportlive-chatmcp | MCP Support |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| LiveAgent | 6.3 | 1 | multi-model-aimcp-integrationfrontend-modernization | Svelte 5 frontend, Gemini and Anthropic AI providers, and voice transcription ship together |
| Xurrent | 6.3 | 1 | itsmai-workflowenterprise-automation | Xurrent ITSM - August 2026 Product Updates |
| Service Fusion | 6.3 | 0 | field-serviceai-automationseo-growth | — |
| DoneDone | 6.3 | 1 | project-managementhelpdesktask-tracking | Custom Fields are live! 🎉 |
| HelpCenter.io | 6.3 | 1 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 1 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 1 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
The 12 best Gainsight alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Over the last 30 days Sleekplan shipped 2 meaningful updates vs Gainsight's 0, most recently “Groups: see your feedback by account”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Sleekplan focuses on b2b saas, scim and account groups.
Over the last 30 days Sleekplan has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare Gainsight vs Sleekplan →
2. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Gainsight vs Respond.io →
3. Live Helper Chat · velocity 6.3
Live Helper Chat ships MCP support, making self-hosted customer chat an AI-queryable endpoint.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs Gainsight's 0, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Live Helper Chat focuses on customer support, live chat and mcp.
Over the last 30 days Live Helper Chat has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Full Live Helper Chat trajectory → · Compare Gainsight vs Live Helper Chat →
4. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs Gainsight's 0, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Formbricks focuses on open source, surveys and commercial pivot.
Over the last 30 days Formbricks has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Full Formbricks trajectory → · Compare Gainsight vs Formbricks →
5. LiveAgent · velocity 6.3
LiveAgent launches Svelte 5 frontend migration and multi-model AI simultaneously.
Over the last 30 days LiveAgent shipped 1 meaningful update vs Gainsight's 0, most recently “Svelte 5 frontend, Gemini and Anthropic AI providers, and voice transcription ship together”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, LiveAgent focuses on multi model ai, mcp integration and frontend modernization.
Over the last 30 days LiveAgent has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Full LiveAgent trajectory → · Compare Gainsight vs LiveAgent →
6. Xurrent · velocity 6.3
Xurrent is weaving Sera AI deeper into its ITSM automation layer while opening iPaaS connectivity to third-party builders.
Over the last 30 days Xurrent shipped 1 meaningful update vs Gainsight's 0, most recently “Xurrent ITSM - August 2026 Product Updates”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Xurrent focuses on itsm, ai workflow and enterprise automation.
Over the last 30 days Xurrent has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
7. Service Fusion · velocity 6.3
Service Fusion is running an SEO blitz on competitor comparisons while quietly shipping AI field-ops features.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Service Fusion focuses on field service, ai automation and seo growth.
Service Fusion and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Service Fusion trajectory → · Compare Gainsight vs Service Fusion →
8. DoneDone · velocity 6.3
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
Over the last 30 days DoneDone shipped 1 meaningful update vs Gainsight's 0, most recently “Custom Fields are live! 🎉”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, DoneDone focuses on project management, helpdesk and task tracking.
Over the last 30 days DoneDone has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Full DoneDone trajectory → · Compare Gainsight vs DoneDone →
9. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Gainsight's 0, most recently “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
Over the last 30 days HelpCenter.io has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare Gainsight vs HelpCenter.io →
10. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Over the last 30 days Hatz AI shipped 1 meaningful update vs Gainsight's 0, most recently “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Hatz AI focuses on msp, ai platform and phone agents.
Over the last 30 days Hatz AI has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
11. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Gainsight leans on customer success, enterprise and ai cs, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Over the last 30 days Thread shipped 1 meaningful update vs Gainsight's 0, most recently “XLAs (Experience Level Agreements)”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Thread focuses on msp helpdesk, service levels and xla.
Over the last 30 days Thread has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
Frequently asked questions
What are the best alternatives to Gainsight?
The top Gainsight alternatives we currently track in customer support software are Sleekplan, Respond.io, Live Helper Chat, Formbricks, LiveAgent, ranked by recent ship velocity.
How is this list of Gainsight alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Gainsight directly with one of these alternatives?
Yes — every card has a "Compare with Gainsight" link to a side-by-side /compare page.