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Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
Gainsight alternatives
The best Gainsight alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to Gainsight? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Gainsight shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Gainsight
Gainsight is shipping product changes too fast for its changelog to keep up.
Gainsight is a customer success platform primarily serving enterprise SaaS. Its changelog currently surfaces only a catch-all placeholder entry rather than discrete feature releases, which makes evaluating recent product direction from public signals difficult. The platform's core motion — health scoring, playbooks, timeline activities, and NPS — appears stable.
Velocity 0.0 · Last update 2mo ago
Top 12 alternatives to Gainsight
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
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Spiceworks covers the Microsoft 365 outage from the help desk's side.
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DoneDone's editor gets tables, spreadsheet paste and text colors.
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Xurrent's November update blocks unverified email senders from changing records.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
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HelpCenter.io can now publish a Notion workspace as a synced help center.
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Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
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Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
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Discourse ships its second out-of-band security release in under three weeks.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Gainsight vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Gainsight (baseline) | 0.0 | 0 | customer-successenterpriseai-cs | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
The 12 best Gainsight alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs Gainsight's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs Gainsight's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than Gainsight — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Gainsight vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Gainsight leans on customer success, enterprise and ai cs, DoneDone focuses on help desk, task management and text editor.
DoneDone and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare Gainsight vs DoneDone →
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Xurrent focuses on itsm, ai agents and email security.
Xurrent and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Gainsight vs LiveAgent →
7. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Gainsight vs HelpCenter.io →
9. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Gainsight vs Live Helper Chat →
10. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Gainsight vs Formbricks →
11. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare Gainsight vs Discourse →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gainsight leans on customer success, enterprise and ai cs, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Gainsight have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Gainsight vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to Gainsight?
The top Gainsight alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of Gainsight alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Gainsight directly with one of these alternatives?
Yes — every card has a "Compare with Gainsight" link to a side-by-side /compare page.