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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Dialpad alternatives
The best Dialpad alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Sep 16, 2026
Looking for the best alternatives to Dialpad? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Dialpad shipped 0 meaningful updates in the last 30 days and carries a velocity score of 1.7 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Dialpad
April release batches a broad UCaaS and contact-center refresh; recent feed has scrape noise.
On April 4 Dialpad pushed a wide release touching iOS UX (new calling experience, faster message catch-up), contact-center tooling (AI Scorecard multiple choice, follow-up questions, WFM schedule notifications via Dialbot), workplace plumbing (3-digit extensions, channel sort by priority, follow-up reminders), and branding (co-branded app header). Two later entries in the feed are not releases — they are website CTAs ("Call sales", "Or explore our suggestions") captured by the changelog scraper. Real cadence is therefore one batched release plus subsequent silence.
Velocity 1.7 · Last update 4mo ago
Top 12 alternatives to Dialpad
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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Live Helper Chat ships MCP support, making self-hosted customer chat an AI-queryable endpoint
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Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
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LiveAgent launches Svelte 5 frontend migration and multi-model AI simultaneously.
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Xurrent is weaving Sera AI deeper into its ITSM automation layer while opening iPaaS connectivity to third-party builders.
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Service Fusion is running an SEO blitz on competitor comparisons while quietly shipping AI field-ops features.
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DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
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Chatway's bot learned to read the store; now the store can listen back
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Thread takes the service-level clock off the PSA and runs it itself
Dialpad vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Dialpad (baseline) | 1.7 | 0 | ucaascontact-centerios-redesign | — |
| Sleekplan | 8.8 | 2 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| Live Helper Chat | 6.3 | 1 | customer-supportlive-chatmcp | MCP Support |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| LiveAgent | 6.3 | 1 | multi-model-aimcp-integrationfrontend-modernization | Svelte 5 frontend, Gemini and Anthropic AI providers, and voice transcription ship together |
| Xurrent | 6.3 | 1 | itsmai-workflowenterprise-automation | Xurrent ITSM - August 2026 Product Updates |
| Service Fusion | 6.3 | 0 | field-serviceai-automationseo-growth | — |
| DoneDone | 6.3 | 1 | project-managementhelpdesktask-tracking | Custom Fields are live! 🎉 |
| HelpCenter.io | 6.3 | 1 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 1 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 1 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
The 12 best Dialpad alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Over the last 30 days Sleekplan shipped 2 meaningful updates vs Dialpad's 0, most recently “Groups: see your feedback by account”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Sleekplan focuses on b2b saas, scim and account groups.
Over the last 30 days Sleekplan has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare Dialpad vs Sleekplan →
2. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Dialpad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Dialpad vs Respond.io →
3. Live Helper Chat · velocity 6.3
Live Helper Chat ships MCP support, making self-hosted customer chat an AI-queryable endpoint.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs Dialpad's 0, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Live Helper Chat focuses on customer support, live chat and mcp.
Over the last 30 days Live Helper Chat has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
Full Live Helper Chat trajectory → · Compare Dialpad vs Live Helper Chat →
4. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs Dialpad's 0, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Formbricks focuses on open source, surveys and commercial pivot.
Over the last 30 days Formbricks has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
Full Formbricks trajectory → · Compare Dialpad vs Formbricks →
5. LiveAgent · velocity 6.3
LiveAgent launches Svelte 5 frontend migration and multi-model AI simultaneously.
Over the last 30 days LiveAgent shipped 1 meaningful update vs Dialpad's 0, most recently “Svelte 5 frontend, Gemini and Anthropic AI providers, and voice transcription ship together”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, LiveAgent focuses on multi model ai, mcp integration and frontend modernization.
Over the last 30 days LiveAgent has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
Full LiveAgent trajectory → · Compare Dialpad vs LiveAgent →
6. Xurrent · velocity 6.3
Xurrent is weaving Sera AI deeper into its ITSM automation layer while opening iPaaS connectivity to third-party builders.
Over the last 30 days Xurrent shipped 1 meaningful update vs Dialpad's 0, most recently “Xurrent ITSM - August 2026 Product Updates”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Xurrent focuses on itsm, ai workflow and enterprise automation.
Over the last 30 days Xurrent has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
7. Service Fusion · velocity 6.3
Service Fusion is running an SEO blitz on competitor comparisons while quietly shipping AI field-ops features.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Service Fusion focuses on field service, ai automation and seo growth.
Service Fusion and Dialpad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Service Fusion trajectory → · Compare Dialpad vs Service Fusion →
8. DoneDone · velocity 6.3
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
Over the last 30 days DoneDone shipped 1 meaningful update vs Dialpad's 0, most recently “Custom Fields are live! 🎉”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, DoneDone focuses on project management, helpdesk and task tracking.
Over the last 30 days DoneDone has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
9. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Dialpad's 0, most recently “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
Over the last 30 days HelpCenter.io has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare Dialpad vs HelpCenter.io →
10. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Over the last 30 days Hatz AI shipped 1 meaningful update vs Dialpad's 0, most recently “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Hatz AI focuses on msp, ai platform and phone agents.
Over the last 30 days Hatz AI has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
11. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Dialpad leans on ucaas, contact center and ios redesign, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Dialpad have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Over the last 30 days Thread shipped 1 meaningful update vs Dialpad's 0, most recently “XLAs (Experience Level Agreements)”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Dialpad leans on ucaas, contact center and ios redesign, Thread focuses on msp helpdesk, service levels and xla.
Over the last 30 days Thread has been shipping faster than Dialpad — a point in its favour if release momentum matters to you.
Frequently asked questions
What are the best alternatives to Dialpad?
The top Dialpad alternatives we currently track in customer support software are Sleekplan, Respond.io, Live Helper Chat, Formbricks, LiveAgent, ranked by recent ship velocity.
How is this list of Dialpad alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Dialpad directly with one of these alternatives?
Yes — every card has a "Compare with Dialpad" link to a side-by-side /compare page.