Smartsupp vs Slack
Side-by-side trajectory, velocity, and editorial themes.
Smartsupp keeps compounding its Mira AI shopping assistant
Smartsupp's updates are a steady build-out of its Mira AI shopping assistant and live chat: one-click conversation translation, product cards pulled from the merchant feed, richer AI-response formatting, automatic website-content refresh, and full-context awareness so Mira stops asking for details it can look up. A compact chat-box header is the lone cosmetic item.
The direction is a more autonomous, context-aware commerce assistant, grounding Mira in the merchant's own feed and site, cutting manual setup, and smoothing multilingual support. Each release is incremental, but together they push Smartsupp from live chat toward an AI-first shopping layer.
Expect further Mira grounding and autonomy, with more automatic data sourcing and richer in-chat commerce as the product-card work points toward deeper catalog actions. Multilingual support looks set to widen.
Slack is quietly rebuilding itself as a runtime for third-party agents.
Slack's developer platform has shifted its center of gravity from bots-that-reply to agents-that-act. The last month is dominated by agent primitives: apps can now receive the context a user is looking at, Slackbot can call external tools over MCP, and a dedicated agent messaging surface ships alongside steady CLI and Block Kit work.
Each release fills in a piece of an agent platform — context in, tools out, and a native place for agents to converse. Block Kit is gaining richer primitives (containers, data visualization) that read as the display layer for agent output. Three CLI releases in a month show the tooling keeping pace with the expanding surface.
Expect the next moves to connect these pieces: agent context feeding MCP tool calls, and Block Kit's new blocks becoming the standard way agents render results in-channel.
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