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Salesmsg

COMMS
Velocity6.3

Business text messaging platform for two-way SMS and MMS conversations with CRM integrations

www.salesmessage.com ↗

Salesmsg adds call-back requests and a one-click Emergency Stop for all outbound texts.

business-textingai-agentscallingsms-compliancecrm-integration
◆Current state
Salesmsg's autumn releases added survey automation, Click Tracking, upgraded Reviews and an official MCP server, then turned Sherpa AI into an assistant that sends replies and builds broadcasts after approval. The November 12 update moves to calling and safety controls: callers can request a callback instead of holding, Emergency Stop pauses every outbound message at once, inboxes can require call recording, tags can be applied during calls with HubSpot sync, and a weekly recap reports AI agent performance.
◆Where it's heading
With AI now able to send messages, Salesmsg is adding the brakes: an organization-wide stop switch and weekly reports on what its AI agents did. Calling features keep catching up with texting, with queue callbacks and recording rules.
◆Prediction
Expect more controls over what Sherpa and AI agents may send, such as per-agent limits or approval rules, alongside further HubSpot call-data sync.

◆Recent moves

  1. 1d ago

    Callback Requests, an Emergency Stop, and Smarter Call Controls This November

    Call queues gain callback requests, and Emergency Stop halts all outbound messages across an organization in one click. Coming a week after Sherpa AI started sending messages, the stop switch and the weekly AI agent recap are the oversight side of that move.

    View source ↗
  2. 8d ago

    Sherpa AI sends messages and builds broadcasts on request

    ⚡ SPARK

    Sherpa AI turns the in-app assistant into an operator that replies, sends messages, drafts broadcasts and navigates the app, with approval before anything goes out. It is the inside-the-app counterpart to October's MCP server.

    View source ↗
  3. 15d ago

    Track Every Link You Send and Understand What Drives Engagement

    Click Tracking gathers every sent link into one report, including links in CRM automation texts, and lets users turn a link's audience into the next campaign. After surveys and reviews, clicks become another engagement signal Salesmsg can act on.

    View source ↗
  4. 22d ago

    Unlock More Value from Every Rating with Upgraded Salesmsg Reviews

    Reviews gain rating-based automatic follow-ups, bulk actions, in-analytics replies and export. It applies the same score-driven automation that surveys got in September to review data.

    View source ↗
  5. 29d ago

    Salesmsg MCP Now is Officially Listed in Open AI and Claude and Your Favorite AI Assistants

    An official MCP server, listed in the Anthropic and OpenAI marketplaces, lets AI assistants manage contacts, send texts, create broadcasts and pull analytics. It extends last week's webhook enrollment: Salesmsg is becoming something other agents operate, not only a place its own agents run.

    View source ↗
  6. 1mo ago

    Track Every Call, Train Your AI Agent, and Automate More This October

    Five additions: inbound call lifecycle history, per-inbox AI call summary scorecards, call dispositions synced to HubSpot, website-wide knowledge base imports and webhook enrollment. Together they add oversight and training inputs to the AI agents Salesmsg has been giving more autonomy since August.

    View source ↗