Rspamd
Rspamd 4.3 fixes SPF evaluation order and rejects weak DKIM keys, with results that change.
Comparison · Comms
Smartsupp vs Element
A side-by-side editorial comparison of Smartsupp and Element — release velocity, themes, recent moves, and the top alternatives to consider.
Smartsupp vs Element: at a glance
| Feature | Smartsupp | Element |
|---|---|---|
| Sector | Comms | Comms |
| Velocity score | 2.5 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | live-chat, ai-assistant, ecommerce, mira-ai | encryption, recovery-keys, module-api, element-call |
| Last editorial update | 4mo ago | 17h ago |
| Website | — | Visit → |
What is Smartsupp?
Smartsupp keeps compounding its Mira AI shopping assistant
Smartsupp's updates are a steady build-out of its Mira AI shopping assistant and live chat: one-click conversation translation, product cards pulled from the merchant feed, richer AI-response formatting, automatic website-content refresh, and full-context awareness so Mira stops asking for details it can look up. A compact chat-box header is the lone cosmetic item.
What is Element?
Element 1.12.35 follows the call picture-in-picture release with one desktop storage fix.
Element Web spent October on crypto UX: mandatory device verification, removal of guest tokens and NEB links, and a shorter recovery-key flow in 1.12.33. 1.12.34 shipped OS-level picture-in-picture for Element Call, a module switch that disables public rooms, recovery-key generation when logging out of the last device and fixes for two security advisories. 1.12.35, a day later, backports a single fallback to synchronous safeStorage.
Smartsupp vs Element: editorial side-by-side
Smartsupp
2.5COMMS
Smartsupp keeps compounding its Mira AI shopping assistant
◆ Current state
Smartsupp's updates are a steady build-out of its Mira AI shopping assistant and live chat: one-click conversation translation, product cards pulled from the merchant feed, richer AI-response formatting, automatic website-content refresh, and full-context awareness so Mira stops asking for details it can look up. A compact chat-box header is the lone cosmetic item.
◆ Where it's heading
The direction is a more autonomous, context-aware commerce assistant, grounding Mira in the merchant's own feed and site, cutting manual setup, and smoothing multilingual support. Each release is incremental, but together they push Smartsupp from live chat toward an AI-first shopping layer.
◆ Prediction
Expect further Mira grounding and autonomy, with more automatic data sourcing and richer in-chat commerce as the product-card work points toward deeper catalog actions. Multilingual support looks set to widen.
Element
5.0COMMS
Element 1.12.35 follows the call picture-in-picture release with one desktop storage fix.
◆ Current state
Element Web spent October on crypto UX: mandatory device verification, removal of guest tokens and NEB links, and a shorter recovery-key flow in 1.12.33. 1.12.34 shipped OS-level picture-in-picture for Element Call, a module switch that disables public rooms, recovery-key generation when logging out of the last device and fixes for two security advisories. 1.12.35, a day later, backports a single fallback to synchronous safeStorage.
◆ Where it's heading
Two tracks run in parallel: reducing key-loss failures in encryption, and giving deployers more control through the Module API. The public-room switch and timezone config point at managed and institutional deployments, while the new timeline in labs is slowly gaining parity features.
◆ Prediction
1.12.34 should ship stable within about a week, following the RC-to-release pattern of recent versions; read receipts suggest the new timeline is getting closer to replacing the old one.
Alternatives to Smartsupp and Element
Other Comms products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Smartsupp or Element.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Salesmsg
Salesmsg adds call-back requests and a one-click Emergency Stop for all outbound texts.
Krisp
Krisp moves call transcripts and live captions to cloud transcription in KrispCX 2.84.4.
Misskey
Misskey 2026.11 ships: a leaner start script, and Node.js 22 no longer boots.
SlickText
SlickText's feed is all SMS buying guides; no product release has surfaced since RCS.
See all Smartsupp alternatives → · See all Element alternatives →
Recent activity from Smartsupp and Element
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoElementElement 1.12.35 backports a safeStorage fallback fix
- 3d agoElementElement 1.12.34: call picture-in-picture, two security fixes
- 7d agoElement1.12.34 RC.1 adds labs read receipts and configurable timezone
- 10d agoElement1.12.34 RC: call picture-in-picture, module switch for public rooms
- 17d agoElementElement 1.12.33 ships simpler recovery keys, ends libolm migration
- 25d agoElement1.12.33 RC simplifies recovery keys, drops libolm migration
- 4mo agoSmartsuppNew compact header style
- 5mo agoSmartsuppChat with customers in their native language
- 5mo agoSmartsuppProduct cards straight from your feed
- 7mo agoSmartsuppAI responses are now easier to read
- 7mo agoSmartsuppYour AI shopping assistant now always has up-to-date info from your website
- 9mo agoSmartsuppMira AI now understands the full context of conversations
Frequently asked questions
What is the difference between Smartsupp and Element?
They serve adjacent needs but don't currently overlap on shipped themes. Element is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Smartsupp better than Element?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Element is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Comms products to evaluate alongside.
What are the best alternatives to Smartsupp?
Top Smartsupp alternatives in Comms are ranked by recent ship velocity. Browse the "Smartsupp alternatives" section above for the current picks, or visit /alternatives/smartsupp for the full list with editorial commentary on each.
What are the best alternatives to Element?
Top Element alternatives in Comms are ranked by recent ship velocity. Browse the "Element alternatives" section above for the current picks, or visit /alternatives/element-web for the full list with editorial commentary on each.