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Krisp

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Velocity5.0

Krisp moves call transcripts and live captions to cloud transcription in KrispCX 2.84.4.

call-center-aitranscriptionvoice-translationfraud-detectionagent-assist
◆Current state
Krisp sells a Call Center AI suite to BPOs and contact centers: Accent Conversion, Voice Translation, QA scoring, deepfake and fraud detection. KrispCX 2.84.4 adds cloud transcription in beta for more accurate transcripts and Live Captions, plus in-call hints when the Krisp microphone is in use; the source note is truncated. October brought Conference mode for Voice Translation and a Fraud Detection beta.
◆Where it's heading
Releases arrive on a two-week cadence and keep stacking agent-assist features on the live call, from translation to fraud signals to captions. The September move to free-to-try has been followed by incremental depth rather than new product lines.
◆Prediction
Expect more of the live-call layer to move to cloud processing, with QA scoring and translation likely reusing the new transcription. The truncated notes leave the scope of the cloud beta unclear.

◆Recent moves

  1. 22h ago

    KrispCX 2.84.4 adds cloud transcription for transcripts and captions

    Cloud transcription (beta) aims to make call transcripts and Live Captions more accurate, and agents get in-call hints about the Krisp microphone. It deepens the live-call layer that Voice Translation and Fraud Detection built out in October; the source note is cut off, so the full scope is unclear.

  2. 18d ago

    Krisp 2.83.4 adds Conference mode to Voice Translation (beta)

    Conference mode (beta) takes Voice Translation into multi-party calls, and Accent Conversion gets more natural output with lower CPU use. It extends the core voice tools while the security features mature; the source note is cut off, so other changes are unknown.

  3. 26d ago

    Krisp September roundup: translation accuracy reports, voice flags

    A monthly roundup that mostly recaps September's web releases, adding clearer translation accuracy reporting and flags for potential voice issues. It fits Krisp's shift toward measuring and policing calls, not just processing audio, but the entry is truncated before the details.

  4. 28d ago

    Krisp 3.18.3 AI Meeting Assistant Updates

    Krisp says this release makes navigation, meeting organization and audio settings easier, but the entry gives no specifics.

  5. 1mo ago

    Krisp 2.82.6 adds real-time Fraud Detection beta for agents

    A Fraud Detection beta gives agents real-time help recognizing fraud on live calls, extending the deepfake-risk work from early September. It deepens the security side of Call Center AI rather than opening a new direction.

  6. 1mo ago

    Krisp 3.17.4 adds call duration tracking and notes alerts

    The meeting assistant gains call duration tracking, notifications when meeting notes are ready and in-app Accent Conversion options, plus launch, connectivity and transcript fixes. It brings a call-center feature, Accent Conversion, into the general meeting app.