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Velocity2.5

Smartsupp keeps compounding its Mira AI shopping assistant

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◆Current state
Smartsupp's updates are a steady build-out of its Mira AI shopping assistant and live chat: one-click conversation translation, product cards pulled from the merchant feed, richer AI-response formatting, automatic website-content refresh, and full-context awareness so Mira stops asking for details it can look up. A compact chat-box header is the lone cosmetic item.
◆Where it's heading
The direction is a more autonomous, context-aware commerce assistant, grounding Mira in the merchant's own feed and site, cutting manual setup, and smoothing multilingual support. Each release is incremental, but together they push Smartsupp from live chat toward an AI-first shopping layer.
◆Prediction
Expect further Mira grounding and autonomy, with more automatic data sourcing and richer in-chat commerce as the product-card work points toward deeper catalog actions. Multilingual support looks set to widen.

◆Recent moves

  1. 10d ago

    New compact header style

    Adds a Compact chat-box header option alongside Standard, a cosmetic layout choice; existing chat boxes stay on Standard unchanged.

    View source ↗
  2. 1mo ago

    Chat with customers in their native language

    One-click inbox translation converts whole conversations both ways, removing reliance on external tools or a bilingual teammate for multilingual support.

    View source ↗
  3. 1mo ago

    Product cards straight from your feed

    Mira now pulls product images from the merchant feed, rendering consistent visual product cards in chat with no extra setup, part of the grounding-in-the-catalog arc.

    View source ↗
  4. 3mo ago

    AI responses are now easier to read

    Mira's replies now render bullets, bold, and lists for readability, a formatting polish to existing AI output rather than a new capability.

    View source ↗
  5. 3mo ago

    Your AI shopping assistant now always has up-to-date info from your website

    Mira now auto-refreshes from selected website pages, not just the product feed, keeping its answers current without manual updates.

    View source ↗
  6. 5mo ago

    Mira AI now understands the full context of conversations

    Mira reads full conversation context and pulls product details itself, so it stops asking customers for information it can already see, tightening the autonomy arc.

    View source ↗