Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
Peppermint vs Formbricks
A side-by-side editorial comparison of Peppermint and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:self-hosted
Peppermint vs Formbricks: at a glance
What is Peppermint?
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
What is Formbricks?
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
Peppermint vs Formbricks: editorial side-by-side
Peppermint
0.0SUPPORT
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
◆ Current state
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
◆ Where it's heading
The v0.5.3 Documents addition suggests Peppermint is expanding beyond ticketing into a lightweight knowledge base model, bringing docs and tickets under one interface. Whether this continues into a broader knowledge management direction cannot be confirmed from a single entry.
◆ Prediction
If the documents feature is a deliberate strategic direction, expect search, linking, and access control additions in subsequent releases. Without more entries, trajectory confidence is low.
Formbricks
5.0SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
◆ Current state
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
◆ Where it's heading
Formbricks keeps building controls for larger self-hosted customers, retention rules and scoped APIs, while much of each candidate goes to its Helm and Compose packaging. The feed still shows release candidates rather than stable tags.
◆ Prediction
Expect one or two more 6.2 candidates of deployment fixes before a stable 6.2.0, likely within two weeks given the rc.1 to rc.2 gap.
Alternatives to Peppermint and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Peppermint or Formbricks.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Peppermint alternatives → · See all Formbricks alternatives →
Recent activity from Peppermint and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFormbricks6.2.0-rc.2
- 5d agoFormbricksFormbricks 6.2 RC1 adds data retention policies
- 26d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 28d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 1mo agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 2y agoPeppermintPeppermint v0.5.3 — Documents feature added
Frequently asked questions
What is the difference between Peppermint and Formbricks?
Both compete on the same themes — self-hosted — within Support. Formbricks is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Peppermint better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Peppermint?
Top Peppermint alternatives in Support are ranked by recent ship velocity. Browse the "Peppermint alternatives" section above for the current picks, or visit /alternatives/peppermint for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.