Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
Gorgias vs Chatway
A side-by-side editorial comparison of Gorgias and Chatway — release velocity, themes, recent moves, and the top alternatives to consider.
Gorgias vs Chatway: at a glance
What is Gorgias?
Gorgias compares AI productivity in support teams with the Magnificent 7.
Gorgias's feed is its blog. The newest post compares revenue per support agent at ecommerce brands, up 27% in two years, with revenue per employee at the Magnificent 7, up 40%. Before that came an October 5 batch of guides and a public benchmark of 12 AI agents across 200+ live stores. The last product entries are June's AI Agent Actions and May's MCP server.
What is Chatway?
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Chatway is a live-chat and AI support inbox spanning WhatsApp, email, social channels and a hosted chat page. The new Ticket Center lets teams create tickets, link conversations to them and set status, priority, category and assignee, with internal notes and filters. Recent weeks added routing and load balancing, n8n and GA4 integrations, and message reactions.
Gorgias vs Chatway: editorial side-by-side
Gorgias
2.5SUPPORT
Gorgias compares AI productivity in support teams with the Magnificent 7.
◆ Current state
Gorgias's feed is its blog. The newest post compares revenue per support agent at ecommerce brands, up 27% in two years, with revenue per employee at the Magnificent 7, up 40%. Before that came an October 5 batch of guides and a public benchmark of 12 AI agents across 200+ live stores. The last product entries are June's AI Agent Actions and May's MCP server.
◆ Where it's heading
Gorgias is building a data-led case for AI in support rather than shipping visible releases through this feed. Product news has been absent since June.
◆ Prediction
The entries do not show the next release; more benchmark and productivity research is the visible pattern.
Chatway
5.0SUPPORT
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
◆ Current state
Chatway is a live-chat and AI support inbox spanning WhatsApp, email, social channels and a hosted chat page. The new Ticket Center lets teams create tickets, link conversations to them and set status, priority, category and assignee, with internal notes and filters. Recent weeks added routing and load balancing, n8n and GA4 integrations, and message reactions.
◆ Where it's heading
Releases land about weekly and each one fills a gap between a chat widget and a helpdesk: routing in early November, ticketing now. The direction is a small-team support desk that covers chat, email and messaging without a second tool.
◆ Prediction
Expect ticket-level features next, such as SLAs, ticket automations or reporting, built on the routing and Automations already shipped.
Alternatives to Gorgias and Chatway
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Gorgias or Chatway.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all Gorgias alternatives → · See all Chatway alternatives →
Recent activity from Gorgias and Chatway
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoChatwayOrganize support requests with the new Ticket Center
- 4d agoChatwayMessage reactions for customer messages
- 5d agoChatwayShare your widget with a hosted Chat page
- 8d agoGorgiasAI Productivity in CX vs. Big Tech: What the Data Shows
- 12d agoChatwaySmart chat routing and load balancing
- 17d agoChatwayConnect Chatway to 2,000+ apps with n8n
- 18d agoChatwayTrack Chatway conversions with GA4 and Google Ads
- 1mo agoGorgias7 Customer Service Roles & Their Responsibilities [Guide]
- 1mo agoGorgias5 Steps to Get Your Customer Support Ready for BFCM
- 1mo agoGorgias7 CRO A/B Tests That Reduce Customer Support | Blend x Gorgias
- 1mo agoGorgiasThe Gorgias & Shopify Integration: 8 Standout Features
- 1mo agoGorgiasAI Copilots for Customer Service: How Gaia Is Different
Frequently asked questions
What is the difference between Gorgias and Chatway?
They serve adjacent needs but don't currently overlap on shipped themes. Chatway is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Gorgias better than Chatway?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Chatway is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Gorgias?
Top Gorgias alternatives in Support are ranked by recent ship velocity. Browse the "Gorgias alternatives" section above for the current picks, or visit /alternatives/gorgias for the full list with editorial commentary on each.
What are the best alternatives to Chatway?
Top Chatway alternatives in Support are ranked by recent ship velocity. Browse the "Chatway alternatives" section above for the current picks, or visit /alternatives/chatway for the full list with editorial commentary on each.