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Gorgias

SUPPORT
Velocity2.5

Helpdesk and customer support platform built for ecommerce brands, with deep Shopify integration.

www.gorgias.com ↗

Gorgias compares AI productivity in support teams with the Magnificent 7.

customer-supportai-agentsbenchmarksecommercecontent-marketing
◆Current state
Gorgias's feed is its blog. The newest post compares revenue per support agent at ecommerce brands, up 27% in two years, with revenue per employee at the Magnificent 7, up 40%. Before that came an October 5 batch of guides and a public benchmark of 12 AI agents across 200+ live stores. The last product entries are June's AI Agent Actions and May's MCP server.
◆Where it's heading
Gorgias is building a data-led case for AI in support rather than shipping visible releases through this feed. Product news has been absent since June.
◆Prediction
The entries do not show the next release; more benchmark and productivity research is the visible pattern.

◆Recent moves

  1. 8d ago

    AI Productivity in CX vs. Big Tech: What the Data Shows

    A data post comparing productivity growth in ecommerce support teams with Big Tech. Research marketing that backs the AI agent pitch, with no product change.

    View source ↗
  2. 1mo ago

    7 Customer Service Roles & Their Responsibilities [Guide]

    A guide to customer service roles and responsibilities. It is evergreen search content with no product change.

    View source ↗
  3. 1mo ago

    5 Steps to Get Your Customer Support Ready for BFCM

    A BFCM preparation checklist for support teams. It is seasonal content, timed for the merchants Gorgias sells to.

    View source ↗
  4. 1mo ago

    7 CRO A/B Tests That Reduce Customer Support | Blend x Gorgias

    A partner piece with Blend on A/B tests that reduce support tickets. It is marketing content with no shipped change.

    View source ↗
  5. 1mo ago

    The Gorgias & Shopify Integration: 8 Standout Features

    A feature tour of the existing Shopify integration. It restates what the product already does.

    View source ↗
  6. 1mo ago

    AI Copilots for Customer Service: How Gaia Is Different

    A comparison of AI copilots at Intercom, Zendesk, Kustomer and Gladly that positions Gaia against them. It continues the competitive content pattern, with no release.

    View source ↗