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Comparison · Support
ChurnZero vs Formbricks
A side-by-side editorial comparison of ChurnZero and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
ChurnZero vs Formbricks: at a glance
What is ChurnZero?
ChurnZero's last two monthly release posts arrived with no feature detail captured.
ChurnZero has spent the past year putting AI agents into customer success work: signal agents for risk and opportunity, Pilot drafting emails inside Plays, and the June 2026 Agentic Essentials tier with an MCP server that feeds live account data into Claude and ChatGPT. The September and October 2026 release posts were published on schedule, but the captured feed text carries no feature detail, so the latest confirmed changes are July's Pilot email starter library and Play step work.
What is Formbricks?
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
ChurnZero vs Formbricks: editorial side-by-side
ChurnZero
2.5SUPPORT
ChurnZero's last two monthly release posts arrived with no feature detail captured.
◆ Current state
ChurnZero has spent the past year putting AI agents into customer success work: signal agents for risk and opportunity, Pilot drafting emails inside Plays, and the June 2026 Agentic Essentials tier with an MCP server that feeds live account data into Claude and ChatGPT. The September and October 2026 release posts were published on schedule, but the captured feed text carries no feature detail, so the latest confirmed changes are July's Pilot email starter library and Play step work.
◆ Where it's heading
The visible arc runs from AI signals (January and February) to agents acting inside Plays (May to July), with Agentic Essentials packaging that as a paid tier. Monthly cadence is intact; what shipped in the last two months cannot be judged from these entries.
◆ Prediction
Unclear from the captured entries: the monthly posts will keep coming, but whether recent months extended the agent layer or focused on integrations is not visible here.
Formbricks
5.0SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
◆ Current state
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
◆ Where it's heading
Formbricks keeps building controls for larger self-hosted customers, retention rules and scoped APIs, while much of each candidate goes to its Helm and Compose packaging. The feed still shows release candidates rather than stable tags.
◆ Prediction
Expect one or two more 6.2 candidates of deployment fixes before a stable 6.2.0, likely within two weeks given the rc.1 to rc.2 gap.
Alternatives to ChurnZero and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either ChurnZero or Formbricks.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all ChurnZero alternatives → · See all Formbricks alternatives →
Recent activity from ChurnZero and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFormbricks6.2.0-rc.2
- 5d agoFormbricksFormbricks 6.2 RC1 adds data retention policies
- 12d agoChurnZeroOctober 2026 release notes (no detail captured)
- 26d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 28d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 1mo agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoChurnZeroSeptember 2026 release notes (no detail captured)
- 1mo agoChurnZeroChurnZero Product Release Notes: August 2026
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 3mo agoChurnZeroChurnZero Product Release Notes: July 2026
- 4mo agoChurnZeroChurnZero Product Release Notes: June 2026 ⚡
- 5mo agoChurnZeroChurnZero Product Release Notes: May 2026
Frequently asked questions
What is the difference between ChurnZero and Formbricks?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is ChurnZero better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to ChurnZero?
Top ChurnZero alternatives in Support are ranked by recent ship velocity. Browse the "ChurnZero alternatives" section above for the current picks, or visit /alternatives/churnzero for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.