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Comparison · CRM
Close CRM vs Twenty
A side-by-side editorial comparison of Close CRM and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.
Close CRM vs Twenty: at a glance
What is Close CRM?
Close turns caller ID into an automatic choice with Local Presence.
Close is shipping on three tracks: the Chloe assistant, calling, and admin controls. In November the calling side moved most, with Local Presence picking a recognized or local-looking number for each call and text, and outbound calls now playing a tone while they connect. Chloe Chat is generally available and draws charts on request, and October brought object renaming and a central Security page with OIDC SSO.
What is Twenty?
Twenty 2.58 rebuilds CRM permissions down to the row and adds MCP workflow steps.
Twenty 2.58.0 on November 13 rebuilt how access works: role permissions now compile into row-level rules, legacy per-user permissions are gone and the old workflow object is dropped, all flagged as breaking. The same release adds a workflow step that calls MCP tools, self-service two-factor backup codes and stricter SAML checks. Patches 2.58.1 and 2.58.2 then stopped existing accounts from joining a workspace through SSO without an invitation first.
Close CRM vs Twenty: editorial side-by-side
Close CRM
5.0CRM
Close turns caller ID into an automatic choice with Local Presence.
◆ Current state
Close is shipping on three tracks: the Chloe assistant, calling, and admin controls. In November the calling side moved most, with Local Presence picking a recognized or local-looking number for each call and text, and outbound calls now playing a tone while they connect. Chloe Chat is generally available and draws charts on request, and October brought object renaming and a central Security page with OIDC SSO.
◆ Where it's heading
Calling and texting are getting the kind of automation Chloe brought to search and reporting, with Close making choices reps used to make by hand. The admin work points at larger teams that need renamed objects and central access control.
◆ Prediction
Expect more calling features that remove manual steps, such as number management or call outcome handling, alongside further Chloe chart and action types.
Twenty
5.0CRM
Twenty 2.58 rebuilds CRM permissions down to the row and adds MCP workflow steps.
◆ Current state
Twenty 2.58.0 on November 13 rebuilt how access works: role permissions now compile into row-level rules, legacy per-user permissions are gone and the old workflow object is dropped, all flagged as breaking. The same release adds a workflow step that calls MCP tools, self-service two-factor backup codes and stricter SAML checks. Patches 2.58.1 and 2.58.2 then stopped existing accounts from joining a workspace through SSO without an invitation first.
◆ Where it's heading
Twenty is hardening the base under its AI and app platform: tighter access rules, SSO and SAML checks, and apps that run under their own grants. Workflows keep gaining ways to call outside tools, now including MCP servers.
◆ Prediction
Expect follow-up patches as self-hosters hit the 2.58 permission changes, and a fix that lets invited users join SSO-only workspaces.
Alternatives to Close CRM and Twenty
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Close CRM or Twenty.
Twenty
Twenty 2.58.1 stops existing accounts from joining a workspace through SSO alone.
GroupOffice
GroupOffice patches its 25.0 and 6.8 lines again, still with no notes.
Folk
folk adds a command panel and quick-add tasks after its agent-era repositioning.
Folk
folk now pitches itself as the CRM for the agent era.
IntegCRM
IntegCRM adds document folders, turning back to client records after two email releases.
See all Close CRM alternatives → · See all Twenty alternatives →
Recent activity from Close CRM and Twenty
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 17h agoTwentyTwenty 2.58.1: SSO no longer adds existing accounts to workspaces
- 17h agoTwentyTwenty 2.58.2 repeats the SSO membership change
- 20h agoTwentyTwenty SDK 2.58.0 tag mirrors the 2.58 release
- 20h agoTwentyTwenty 2.58: row-level permissions, MCP workflow step, 2FA codes
- 1d agoTwentyTwenty 2.58.0 packages published to npm
- 4d agoTwentyTwenty SDK 2.57.1 type-checks AI component previews
- 5d agoClose CRMHear a tone while outbound calls connect
- 9d agoClose CRMLocal Presence
- 10d agoClose CRMAsk Chloe to create donut and horizontal line charts
- 16d agoClose CRMRename Leads, Contacts, and Opportunities
- 25d agoClose CRMChloe Chat is out of beta for all Close customers
- 1mo agoClose CRMClose adds a central Security page and OIDC single sign-on
Frequently asked questions
What is the difference between Close CRM and Twenty?
They serve adjacent needs but don't currently overlap on shipped themes. Close CRM and Twenty are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Close CRM better than Twenty?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Close CRM and Twenty are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Close CRM?
Top Close CRM alternatives in CRM are ranked by recent ship velocity. Browse the "Close CRM alternatives" section above for the current picks, or visit /alternatives/close-crm for the full list with editorial commentary on each.
What are the best alternatives to Twenty?
Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty for the full list with editorial commentary on each.