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Comparison · CRM
Planhat vs Twenty
A side-by-side editorial comparison of Planhat and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.
Planhat vs Twenty: at a glance
What is Planhat?
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
What is Twenty?
Twenty 2.58.1 stops existing accounts from joining a workspace through SSO alone.
Twenty 2.58.1 and 2.58.2 carry the same change: SSO sign-in now requires an existing Twenty account to already be a member of the workspace. Invitations, invite links and approved domains only apply to new accounts, so an existing account joins once through its invitation and uses SSO after that. The release adds SAML and OIDC integration tests that run without an external identity provider. 2.58.0 shipped to npm on November 12 with only a file-rename note.
Planhat vs Twenty: editorial side-by-side
Planhat
5.0CRM
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
◆ Current state
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
◆ Where it's heading
The product is moving from a health-score-and-playbook CS platform toward a low-code automation backbone for customer-success orgs. Recent additions of frontier LLMs (Claude Sonnet/Opus 4.6, GPT 5.4) into AI Automation steps, combined with portal-creation building blocks, position Planhat as a CS workflow engine that runs without per-account human babysitting.
◆ Prediction
Expect more native AI step types (action-taking, deeper retrieval), OAuth graduating out of Labs into the standard integrations surface, and continued investment in automation observability — failure analytics, retry policies, version history.
Twenty
5.0CRM
Twenty 2.58.1 stops existing accounts from joining a workspace through SSO alone.
◆ Current state
Twenty 2.58.1 and 2.58.2 carry the same change: SSO sign-in now requires an existing Twenty account to already be a member of the workspace. Invitations, invite links and approved domains only apply to new accounts, so an existing account joins once through its invitation and uses SSO after that. The release adds SAML and OIDC integration tests that run without an external identity provider. 2.58.0 shipped to npm on November 12 with only a file-rename note.
◆ Where it's heading
Twenty ships minor versions every few days, and most tags carry little detail. The changes that are described tighten access and security, as in this SSO fix, or extend the AI assistant inside the inbox and SDK. Point releases now carry the visible change rather than the minors.
◆ Prediction
More point releases on 2.58 are likely; the entries do not show which feature 2.59 will bring.
Alternatives to Planhat and Twenty
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Planhat or Twenty.
Twenty
Twenty 2.58 rebuilds CRM permissions down to the row and adds MCP workflow steps.
GroupOffice
GroupOffice patches its 25.0 and 6.8 lines again, still with no notes.
Folk
folk adds a command panel and quick-add tasks after its agent-era repositioning.
Folk
folk now pitches itself as the CRM for the agent era.
IntegCRM
IntegCRM adds document folders, turning back to client records after two email releases.
See all Planhat alternatives → · See all Twenty alternatives →
Recent activity from Planhat and Twenty
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 17h agoTwentyTwenty 2.58.2 repeats the SSO membership fix
- 17h agoTwentyTwenty 2.58.1: SSO no longer adds existing accounts to workspaces
- 1d agoTwentyTwenty 2.58.0 packages published to npm
- 2d agoTwentyTwenty SDK 2.58.0 tagged with a file-rename note
- 2d agoTwentyTwenty 2.58.0 tagged with a file-rename note
- 4d agoTwentyTwenty SDK 2.57.1 type-checks AI component previews
- 6mo agoPlanhatSet up advanced Task dependencies in Workflows
- 6mo agoPlanhatOAuth connections now available in Labs
- 6mo agoPlanhatOAuth connections now available in Labs (duplicate)
- 6mo agoPlanhatInsert live company fields into Dashboards and Presentations
- 6mo agoPlanhatAutomate Portal setup end-to-end for every customer
- 7mo agoPlanhatSync email attachments and subfolders from Outlook into Planhat
Frequently asked questions
What is the difference between Planhat and Twenty?
They serve adjacent needs but don't currently overlap on shipped themes. Planhat and Twenty are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Planhat better than Twenty?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Planhat and Twenty are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Planhat?
Top Planhat alternatives in CRM are ranked by recent ship velocity. Browse the "Planhat alternatives" section above for the current picks, or visit /alternatives/planhat for the full list with editorial commentary on each.
What are the best alternatives to Twenty?
Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty-crm for the full list with editorial commentary on each.