Leantime vs SmartSuite
Side-by-side trajectory, velocity, and editorial themes.
Leantime swaps its rich-text engine, ships experimental PostgreSQL, and spends a month fixing the fallout.
Leantime just landed 3.7, which replaced TinyMCE with a Tiptap-based editor across every rich-text surface, redesigned the wiki, and added experimental PostgreSQL support beside MySQL/MariaDB. The three follow-up patches in three weeks are real bug-fix work — PostgreSQL ROUND/GROUP BY errors, ticket PATCH 500s, session lifetime regressions — not cosmetic tidying. The team also pushed accessibility to WCAG 2.1 AA in the prior 3.6 line.
Leantime is mid-modernization: editor stack, database portability, and design-system tokens are all moving at once. The volume of PostgreSQL-specific bug fixes since 3.7.0 suggests Postgres is being driven by real users hitting real edges, not just a checklist item. Editor-related fixes show Tiptap migration is still settling in.
Expect 3.7.4 within a couple of weeks closing the remaining migration-era bugs, then a clearer 3.8 push around design-token rollout or PostgreSQL going non-experimental.
SmartSuite is rewiring its core primitives for ITSM, GRC, and structured service-desk work.
Two dense release waves in early and mid May target a clear set of buyers: service desks, governance/risk/compliance teams, and PMO operators. Forms got a major upgrade — multi-page flows, a review step, table-display linked records, and a new Internal mode for authenticated in-app submissions. Around it, SmartSuite added a first-class Team field through to automations, dynamic-value URLs, cross-Solution calendar roll-ups, Solution-level restore, and a manual stop on AI Field Agents.
The product is moving past its general no-code positioning toward becoming the work platform of choice for structured operational teams. Internal Forms, the Team field across automations, and Solution-level governance features are exactly the surface a buyer evaluating ServiceNow alternatives or a lightweight GRC platform looks for. The AI Field Agent work continues but is taking a back seat to the operational plumbing that lets larger, more regulated teams adopt SmartSuite without bolt-ons.
Expect deeper SLA, approval workflow, and audit primitives next — the natural follow-ons once Team and Internal Forms are in place. A native service-portal experience or richer ITSM-flavoured templates would not be surprising in the next quarter.
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