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SmartSuite

PM
Velocity6.3

SmartSuite is rewiring its core primitives for ITSM, GRC, and structured service-desk work.

work-managementno-codeformsitsmgrcautomations
◆Current state
Two dense release waves in early and mid May target a clear set of buyers: service desks, governance/risk/compliance teams, and PMO operators. Forms got a major upgrade — multi-page flows, a review step, table-display linked records, and a new Internal mode for authenticated in-app submissions. Around it, SmartSuite added a first-class Team field through to automations, dynamic-value URLs, cross-Solution calendar roll-ups, Solution-level restore, and a manual stop on AI Field Agents.
◆Where it's heading
The product is moving past its general no-code positioning toward becoming the work platform of choice for structured operational teams. Internal Forms, the Team field across automations, and Solution-level governance features are exactly the surface a buyer evaluating ServiceNow alternatives or a lightweight GRC platform looks for. The AI Field Agent work continues but is taking a back seat to the operational plumbing that lets larger, more regulated teams adopt SmartSuite without bolt-ons.
◆Prediction
Expect deeper SLA, approval workflow, and audit primitives next — the natural follow-ons once Team and Internal Forms are in place. A native service-portal experience or richer ITSM-flavoured templates would not be surprising in the next quarter.

◆Recent moves

  1. 6d ago

    Forms: Review Page

    Multi-page forms can now end with a configurable Review Page so submitters can confirm and edit before submitting. A small but meaningful safety addition for the kinds of intake and attestation forms SmartSuite is courting.

    View source ↗
  2. 6d ago

    Forms: Support for Multiple Pages

    Forms now support multiple pages with grouped fields and a configurable post-submit experience. The structural change Forms needed to handle longer intake, onboarding, and attestation flows — pairs with the new Review step and Internal mode released the same window.

  3. 6d ago

    Forms: Linked Record Table Display

    Linked Record fields can render as a table on forms with configurable columns instead of title-only. Closes a real context gap for submitters picking from existing tickets, controls, or initiatives.

  4. 13d ago

    Restore Solutions from Recycle Bin

    Deleted Solutions can be restored from the Recycle Bin with child objects and cross-Solution Linked Records intact. Removes a real failure mode where accidental deletion meant either IT intervention or a manual rebuild.

    View source ↗
  5. 13d ago

    AI Field Agent: Manual Stop

    A Stop Agent button lets users cancel a stuck or long-running AI Field Agent generation. Useful quality-of-life fix, but no shift in the AI surface itself.

  6. 13d ago

    Internal Forms

    ⚡ SPARK

    Forms now have an Internal mode for authenticated in-app submissions with field-level permissions and submitter attribution baked in. This is the release that makes SmartSuite Forms credible as a service desk intake or compliance attestation surface, not just an external collector.