Bitrix24
Bitrix24's blog explains MCP for small teams; still no product releases.
Comparison · CRM
Kommo vs Folk
A side-by-side editorial comparison of Kommo and Folk — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:crm
Kommo vs Folk: at a glance
What is Kommo?
Kommo's developer API keeps widening its grip on chat channels and Salesbots
Kommo is a messenger-first CRM, and its developer changelog is a steady run of API additions around conversations. July brought a conversations list endpoint, an outgoing-message webhook and a Chats API add-on for reading and sending messages in external chats, followed by file attachments on message sending. Since then the changes have been smaller: a lead subscribers endpoint, a widget method that opens its own settings modal, and documentation on tying sources to chat channels through origin_code.
What is Folk?
folk adds a command panel and quick-add tasks after its agent-era repositioning.
folk is a lightweight relationship CRM that widened its surface through the summer and autumn with a mobile app, Tasks, an Interactions API, an MCP connector with bulk writes, enrichment in the API and EU data residency. Call recording left beta on November 10, days after folk recast itself as 'The CRM for the agent era'. The 12 November release adds a command panel and quick-add tasks; the post gives little more detail.
Kommo vs Folk: editorial side-by-side
Kommo
2.5CRM
Kommo's developer API keeps widening its grip on chat channels and Salesbots
◆ Current state
Kommo is a messenger-first CRM, and its developer changelog is a steady run of API additions around conversations. July brought a conversations list endpoint, an outgoing-message webhook and a Chats API add-on for reading and sending messages in external chats, followed by file attachments on message sending. Since then the changes have been smaller: a lead subscribers endpoint, a widget method that opens its own settings modal, and documentation on tying sources to chat channels through origin_code.
◆ Where it's heading
The API is being opened up so integrators can drive Kommo's chat inbox and Salesbot automation from outside, not just sync CRM records. The pace has slowed from July's batch of chat endpoints to documentation clarifications and single endpoints.
◆ Prediction
The entries point to more endpoints around Salesbots and external chats, but the recent pace suggests small additions rather than a new API surface soon.
Folk
5.0CRM
folk adds a command panel and quick-add tasks after its agent-era repositioning.
◆ Current state
folk is a lightweight relationship CRM that widened its surface through the summer and autumn with a mobile app, Tasks, an Interactions API, an MCP connector with bulk writes, enrichment in the API and EU data residency. Call recording left beta on November 10, days after folk recast itself as 'The CRM for the agent era'. The 12 November release adds a command panel and quick-add tasks; the post gives little more detail.
◆ Where it's heading
Releases alternate between agent access (MCP writes, API enrichment) and everyday usability for sales reps (calling, French, now shortcuts). The positioning says agents, but most shipped work still serves the person doing the selling.
◆ Prediction
Expect further MCP and API coverage of folk's objects, likely tasks and calls, so agents can act on the same loop reps use. The thin recent posts make timing unclear.
Alternatives to Kommo and Folk
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Kommo or Folk.
Twenty
Twenty 2.58.1 stops existing accounts from joining a workspace through SSO alone.
Twenty
Twenty 2.58 rebuilds CRM permissions down to the row and adds MCP workflow steps.
GroupOffice
GroupOffice patches its 25.0 and 6.8 lines again, still with no notes.
Folk
folk now pitches itself as the CRM for the agent era.
IntegCRM
IntegCRM adds document folders, turning back to client records after two email releases.
Recent activity from Kommo and Folk
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFolkfolk adds a command panel and quick-add tasks
- 4d agoFolkPhone call recording out of beta
- 8d agoFolkfolk repositions as a CRM that feeds AI agents
- 15d agoKommoLinking sources to a chat channel update
- 16d agoFolkYour CRM can now enrich contacts on its own
- 18d agoFolkfolk in French
- 25d agoFolkIntroducing bulk actions in folk MCP
- 2mo agoKommoWidget API adds openWidgetSettings() method
- 2mo agoKommoLinking sources to a chat channel
- 2mo agoKommoLead subscribers API endpoint
- 3mo agoKommoSend message to conversation API update
- 4mo agoKommoChats API add-on
Frequently asked questions
What is the difference between Kommo and Folk?
Both compete on the same themes — crm — within CRM. Folk is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Kommo better than Folk?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Folk is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Kommo?
Top Kommo alternatives in CRM are ranked by recent ship velocity. Browse the "Kommo alternatives" section above for the current picks, or visit /alternatives/kommo for the full list with editorial commentary on each.
What are the best alternatives to Folk?
Top Folk alternatives in CRM are ranked by recent ship velocity. Browse the "Folk alternatives" section above for the current picks, or visit /alternatives/folk-crm for the full list with editorial commentary on each.