Live Helper Chat
Live Helper Chat ships MCP support, making self-hosted customer chat an AI-queryable endpoint
A side-by-side editorial comparison of Ivanti and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
| Feature | Ivanti | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 3.8 | 6.3 |
| Sparks · 30d | 0 | 1 |
| Top themes | secure access, mobile security, vpn client, weekly releases | msp, ai-platform, phone-agents, shadow-ai |
| Last editorial update | 4mo ago | 12d ago |
| Website | Visit → | — |
Ivanti's Secure Access Client ships weekly mobile point releases — 22.7.4 through 22.8.7 — with documentation as the only visible signal.
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
With only documentation pages observable, product trajectory is hard to read concretely. The frequent point releases suggest active maintenance of the mobile security client; the historical Pulse Secure → Ivanti rebrand and the Classic UI / New-UI dual maintenance both indicate gradual consolidation rather than a fresh directional move.
Expect continued weekly point releases on 22.8.x and a likely transition to 22.9.x or a 23.x line later in 2026. Substantive product moves probably exist in detailed release notes the crawler isn't reaching — a different ingestion path (the per-version release notes endpoints, not the SPG landing pages) would surface more useful signal.
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
Hatz Activate is the strategic move: a Shadow AI scanning and customer activation workflow built into the admin dashboard turns Hatz from an AI chat platform into a managed AI deployment product for MSPs. Phone agents are becoming a first-class product with their own life cycle — self-service requests, drafts, silence controls, per-minute billing — suggesting Hatz is building toward a full voice AI service layer for MSP clients.
Phone agent features will reach parity with the core chat/workflow surface within two or three releases — approval workflows, templates, and call analytics are the remaining gaps — while Activate will get deeper PSA integrations as MSPs begin using it for active client management rather than just prospecting.
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Ivanti or Hatz AI.
Live Helper Chat ships MCP support, making self-hosted customer chat an AI-queryable endpoint
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
SolarWinds Service Desk is loading its Labs pipeline with native Entra ID automation, IT asset tracking, and compliance-ready task management.
Freshchat keeps product moves off the public record — changelog offers nothing to track.
Freshdesk's changelog feed contains only marketing copy — no substantive release data available.
TeamViewer's scraped feed contains only community marketing fragments—no actual release data.
See all Ivanti alternatives → · See all Hatz AI alternatives →
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 6.3 vs 3.8), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 6.3 vs 3.8), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
Top Ivanti alternatives in Support are ranked by recent ship velocity. Browse the "Ivanti alternatives" section above for the current picks, or visit /alternatives/ivanti for the full list with editorial commentary on each.
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.