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Comparison · Support
Hiver vs Hatz AI
A side-by-side editorial comparison of Hiver and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:automation
Hiver vs Hatz AI: at a glance
| Feature | Hiver | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 0.0 | 7.5 |
| Sparks · 30d | 0 | 2 |
| Top themes | customer-support, gmail, ai-knowledge, omnichannel | msp, ai-agents, automation, governance |
| Last editorial update | 3mo ago | 1d ago |
| Website | Visit → | — |
What is Hiver?
Gmail-based support tooling wiring internal docs into its AI and unifying search across channels
Hiver's April releases center on grounding its AI in a company's own material. Confluence pages, Google Docs and Google Sheets can be added as knowledge sources, and Ask AI can query an uploaded Sheet directly — answering questions like top customers by revenue without manual analysis. Alongside that, Omnichannel Search spans email, chat and Slack with unified results and channel attribution, and automations gained a trigger for conversations moved into a shared inbox. Each release appears twice in the feed.
What is Hatz AI?
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
Hiver vs Hatz AI: editorial side-by-side
Hiver
0.0SUPPORT
Gmail-based support tooling wiring internal docs into its AI and unifying search across channels
◆ Current state
Hiver's April releases center on grounding its AI in a company's own material. Confluence pages, Google Docs and Google Sheets can be added as knowledge sources, and Ask AI can query an uploaded Sheet directly — answering questions like top customers by revenue without manual analysis. Alongside that, Omnichannel Search spans email, chat and Slack with unified results and channel attribution, and automations gained a trigger for conversations moved into a shared inbox. Each release appears twice in the feed.
◆ Where it's heading
The product is extending past the shared-inbox job into being the place a support agent finds any answer. Knowledge sources make the AI useful on internal SOPs rather than generic replies; omnichannel search makes prior context findable regardless of where the conversation happened. Both reduce the reasons an agent leaves Gmail, which is the whole premise Hiver sells on.
◆ Prediction
Expect more knowledge source connectors on the pattern set by Drive and Confluence, since the Sheets query capability shows the ingestion path already handles structured as well as prose content.
Hatz AI
7.5SUPPORT
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
◆ Current state
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
◆ Where it's heading
Hatz is moving from a model picker with workflows to an agent runtime that MSPs govern. The November 6 gateway put outside coding agents under Hatz controls; Hatz 2.0 makes its own chat an agent, with approvals, credentials handling and billing visibility for the MSP layer.
◆ Prediction
Expect the next releases to give MSP admins finer controls over agent runs, such as per-role approval policies, browser site limits and credit caps for automations.
Alternatives to Hiver and Hatz AI
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Hiver or Hatz AI.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Hiver alternatives → · See all Hatz AI alternatives →
Recent activity from Hiver and Hatz AI
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoHatz AISubscription Overview, Claude Fable 5.2, Gemini 4 Carbon, Activate Updates
- 2d agoHatz AIMajor Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault ⚡
- 8d agoHatz AIHatz Spaces, AI Gateway, Per-User Usage Reporting, Draw.io File Support ⚡
- 15d agoHatz AIHatz Skills, Google Calendar & Slack Integrations, GPT-6.1 Terra, Reflection Beam
- 22d agoHatz AIDecide Steps in Workflows, Response Feedback in Chats, IT Glue Integration, Password-Protected Artifact Links, Shadow AI Scan Reports & More
- 29d agoHatz AINew Left-Hand Navigation, Claude Haiku 5.5, Gemini 4 Argon, Model Catalog Maintenance, Compact Tool Calls in Chat
- 6mo agoHiverRun queries on Google Sheets with Ask AI
- 6mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources
- 6mo agoHiverNew Automation trigger and condition
- 6mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources
- 6mo agoHiverRun queries on Google Sheets with Ask AI
- 6mo agoHiverIntroducing Omnichannel Search
Frequently asked questions
What is the difference between Hiver and Hatz AI?
Both compete on the same themes — automation — within Support. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 0.0), with 2 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Hiver better than Hatz AI?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 0.0), with 2 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Hiver?
Top Hiver alternatives in Support are ranked by recent ship velocity. Browse the "Hiver alternatives" section above for the current picks, or visit /alternatives/hiver for the full list with editorial commentary on each.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.