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Comparison · Support

DoneDone vs Plain

Side-by-side trajectory, velocity, and editorial themes.

D
DoneDone
SUPPORT
2.5

DoneDone keeps polishing its Kanban boards and shared-inbox workflows.

◆ Current state

DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.

◆ Where it's heading

The direction is workflow refinement rather than expansion — reducing noise, giving users more control over how boards and inboxes are organized, and bringing Kanban patterns to the shared mailbox. It's the steady polish of an established tool tightening its day-to-day experience.

◆ Prediction

Expect continued board and mailbox UX refinement — more view, sort, and filtering controls — rather than a new capability area.

P
Plain
SUPPORT
7.5

Plain turns Sidekick from a drafting assistant into an agent that acts

◆ Current state

Plain is a customer-support platform building an agentic layer — 'Sidekick' — into the core thread workflow. Recent releases moved Sidekick from suggesting to acting: it can take actions across connected tools, start working proactively the moment a thread matches a workflow, and it now answers in Slack. The surrounding plumbing (scheduled workflows, thread fields via the chat widget, machine-user API links to Linear) is all in service of more automation.

◆ Where it's heading

The arc points to autonomous, workflow-driven support: AI that investigates, summarizes, drafts, and executes before a human opens the thread. Each release widens either Sidekick's reach (Slack, connected tools) or the triggers that set it off (workflow conditions, schedules), steadily shifting the human role from doing the work to reviewing it.

◆ Prediction

Expect deeper Sidekick autonomy — more action types and likely approval or guardrail controls — plus more workflow triggers that launch automation without a human in the loop.

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