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Zoho Assist

SUPPORT
Velocity0.0

Remote support and unattended remote access software

www.zoho.com/assist ↗

Zoho Assist adds session analysis and MFA for unattended access.

remote-supportsession-analyticsmfaunattended-accessmature-product
◆Current state
Zoho Assist's 2026 releases add depth to a mature remote-support product. Session Highlights analyzes completed sessions for the applications used and actions taken, Secure Connect adds MFA to unattended access, and an updated Quick Support plugin removes the steps needed to start a session.
◆Where it's heading
The product is moving from connecting a technician to learning from the connection. Session Highlights is the first step toward analytics on support work, while Secure Connect answers the credential risk that unattended access carries.
◆Prediction
Expect Session Highlights to feed reporting or ticket tools inside Zoho. Technician-facing assistance during a session would be the natural follow-on, though no entry shows it yet.

◆Recent moves

  1. 4mo ago

    Turn every support session into a data point that works for you

    Session Highlights automatically analyzes each completed session, capturing the applications accessed and actions taken. It turns support sessions into usable data for the first time on this timeline.

    View source ↗
  2. 5mo ago

    Secure Connect in Zoho Assist: How MFA closes the credential gap in unattended access

    Secure Connect adds MFA as a checkpoint for unattended access, where valid credentials were often the only barrier. It addresses a real exposure in remote support.

    View source ↗
  3. 5mo ago

    Transforming remote assistance with Zoho Assist Quick Support plugin

    The updated Quick Support plugin reduces the link and session ID steps at the start of a session. A practical friction fix for everyday use.

    View source ↗
  4. 10mo ago

    Recap 2025: Zoho Assist

    Year-in-review post anchoring CoBrowse as the headline 2025 release alongside cross-platform refinements. Confirms the broader pattern of edge-coverage work rather than category re-invention.

    View source ↗
  5. 1y ago

    Four years strong: Zoho Assist wins Customers’ Choice 2025 in the Remote Desktop Category

    Fourth consecutive Gartner Peer Insights award. Reinforces brand position in the remote-desktop category but adds nothing to product capability.

    View source ↗
  6. 1y ago

    Automate your remote support workflows with Zoho Assist and Zapier integration

    Native Zapier integration brings Assist into common IT and support automation pipelines — session events, ticket assignments, device status as triggers. Concrete enabler for the workflow-automation theme building across the timeline.

    View source ↗