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Libredesk

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Velocity5.0

Open source self-hosted omnichannel customer support desk

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Libredesk's v2.9.2 candidate is a single fix for line breaks in email subjects.

helpdeskomnichannelemailopen-sourcereliability
◆Current state
Libredesk, an open-source helpdesk, shipped v2.9.0 after ten release candidates that added a WhatsApp inbox, proactive chat, an in-widget help center, email aliases and cited AI replies. The v2.9.1 candidate was a hardening pass covering security audit fixes, AI replies to messages sent mid-response and auto-assignment. The first v2.9.2 candidate compares against v2.9.1 and changes one thing: line breaks in outgoing email subjects, with regression tests.
◆Where it's heading
With 2.9's channel expansion done, work has moved to reliability around those features, and email continuity keeps surfacing as the weak spot. Patch releases have shrunk from broad audits to single fixes, but the project still runs candidates before each stable.
◆Prediction
Expect a stable v2.9.2 soon, since this candidate carries one contained fix. The entries don't show what the next feature release will add.

◆Recent moves

  1. 15d ago

    v2.9.2 RC1: fixes line breaks in outgoing email subjects

    A one-fix candidate that strips line breaks from outgoing email subjects and adds regression tests for continuity emails. It continues the post-2.9 cleanup, at a much smaller scope than the v2.9.1 audit pass.

    View source ↗
  2. 18d ago

    v2.9.1 RC1: security audit fixes, AI reply and assignment fixes

    The first candidate after v2.9.0 is cleanup on the new features: security audit fixes, AI replies that no longer miss messages sent mid-response, and auto-assignment that skips away agents. Proactive widget messages and custom attribute links get small usability fixes.

    View source ↗
  3. 24d ago

    v2.9 RC10: widget language control, quoted history in emails

    rc.10 is polish rather than new channels: host pages can set or switch the widget language, outgoing emails can quote earlier messages, and replies to subject-less emails stop bouncing off strict SMTP servers. It reads like the 2.9 feature set is closing out.

    View source ↗
  4. 1mo ago

    v2.9 RC9: email aliases, AI reply citations, session hardening

    Email aliases let one inbox receive mail at several addresses, and agents can choose which address a reply comes from. AI assistant replies now cite the help-center articles they draw on. Sessions now end on a password change or when an account is disabled, which closes a gap ahead of the stable v2.9.

    View source ↗
  5. 1mo ago

    v2.9 RC8: WhatsApp inbox, proactive chat, AI tools in copilot

    This is the largest v2.9 drop: a WhatsApp Business inbox, proactive widget messages, a help center inside the widget, and custom AI tools in copilot that run only after agent approval. Memory now stays between 180 and 560 MB over a day on an instance with about 500 agents logged in, which matters for self-hosters.

    View source ↗