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Velocity3.8

Open-source IT documentation, ticketing and billing platform for MSPs.

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ITFlow 26.11 makes contracts drive SLAs, rates and billing for MSPs

msppsacontractsbillingslaopen-source
◆Current state
ITFlow runs an MSP on one open-source stack and ships a dated release almost every month. 26.11 is a big release by its own description, with nearly seventy database steps: contracts now set each client's SLAs, hourly rates and net terms, renew themselves, can be sent for signature and can hold prepaid hours. Clients lose their own rates, which move into a 'Standard terms' contract during the update. The release also adds trips and mileage, product stock tracking, billable expenses and configurable payment reminders. 26.10 added a draft-for-review option on recurring invoices.
◆Where it's heading
ITFlow is moving from ticketing and documentation toward a full PSA where the contract is the source of billing and service terms. The billing side has been the focus for two releases, after a year of mail and category work.
◆Prediction
Follow-up point releases fixing the 26.11 migration are likely given its size; the notes themselves ask admins to review contracts after updating.

◆Recent moves

  1. 15d ago

    ITFlow 26.11 makes contracts set SLAs, rates and billing

    ⚡ SPARK

    Contracts become the source of each client's SLAs, rates and net terms, with renewals, e-signing and prepaid hours, in a migration of nearly seventy database steps. It completes the turn from documentation tool to PSA that the billing releases started.

    View source ↗
  2. 1mo ago

    ITFlow 26.10 adds draft-for-review recurring invoices

    Recurring invoices can generate drafts for review instead of sending automatically, and the API stops returning archived records. It set up the billing focus that 26.11 expanded.

    View source ↗
  3. 4mo ago

    v26.07 swaps the IMAP library and rewrites OAuth2 mail setup

    The mail path gets rebuilt: Webklex is replaced by IMAPEngine and the settings page is rewritten around Microsoft 365 and Google OAuth2, down to specifying which licensed user the connection uses. The rest is security fixes and interface tidying, including keeping the configured theme in the client section.

    View source ↗
  4. 6mo ago

    v26.05: Stripe saved cards, project load time, dependency bumps

    A thin month — a saved-card fix on the client portal, an optimized ticket and task count that speeds up project loading, nightly expiry of password reset tokens, and library bumps. Nothing that changes what the product does.

    View source ↗
  5. 7mo ago

    v26.04 makes asset statuses and note types user-editable categories

    Asset status, network interface type, note type, software type and rack type all move into categories that administrators can create and edit, and networks gain an import. A batch of API repairs — clearer errors, no more 500s on unclean re-inserts — comes alongside.

    View source ↗
  6. 8mo ago

    v26.03 ties quotes to tickets and adds email CC'd people as watchers

    Quotes can now be associated with a ticket, and anyone CC'd on the email that opened a ticket is added as a watcher — both close gaps in how work arrives from email. Client screens get bulk net-terms actions and a denser overview.

    View source ↗