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Infobip

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Velocity6.3

Omnichannel customer communications platform

www.infobip.com ↗

Infobip is rebuilding its CPaaS stack around AI agents, MCP servers, and AgentOS.

cpaasai-agentsmcp-serverswhatsapprcsagentos
◆Current state
Recent quarterly updates (Q3 and Q4 2025, Q1 2026) frame a consistent direction: AI as a first-class layer of customer-communications infrastructure, with AgentOS unifying agent management and MCP servers exposing telephony and messaging channels to LLM-driven agents. Surrounding the AI work are channel upgrades (WhatsApp Business Calling, RCS onboarding, Vocalize voice) and CDP/CRM integration depth. The crawler captured a lot of page chrome — most of the recent feed is generic CTAs and section headers — but the substantive entries paint a clear AI-CPaaS thesis.
◆Where it's heading
Infobip is racing Twilio, Bandwidth and Sinch to define what 'AI-native CPaaS' actually looks like. The MCP server angle is the most interesting bet: if it sticks, every AI agent build becomes a potential Infobip integration, not just contact-center vendors. Expect continued packaging of channel + AI bundles aimed at enterprise buyers who want one vendor for both.
◆Prediction
The next observable moves will be more named integrations between AgentOS and major LLM platforms, additional MCP server coverage across remaining channels (email, voice IVR), and a reference architecture for autonomous customer-service agents that handle real transactions, not just FAQs.

◆Recent moves

  1. 1mo ago

    Q1 2026 quarterly section header (no detail captured)

    Quarterly section header captured by the crawler with no detail in the body. Companion to the Q1 2026 summary entry.

  2. 1mo ago

    Product updates page header (not a release)

    Generic 'Product updates' page header captured by the crawler. Not a release.

  3. 1mo ago

    Product updates landing-page intro copy

    Marketing intro copy from the product updates landing page. No shipped change.

  4. 1mo ago

    Q1 2026: AgentOS, AI agents, MCP servers, WhatsApp/RCS upgrades

    ⚡ SPARK

    Q1 2026 summary frames the directional move: AgentOS as a unified agent stack, AI agents that take action, MCP servers exposing comms channels to LLMs, plus WhatsApp/RCS/Analyze upgrades. This is the substantive entry behind the rest of the chrome.

  5. 1mo ago

    On-demand sessions intro copy (duplicate)

    Duplicate marketing intro copy from the on-demand sessions landing page. No product change.

  6. 1mo ago

    'Learn more' CTA button (not a release)

    'Learn more' CTA button text captured as a changelog entry. Not a release.

    View source ↗